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Sightseer
Posts: 2
Accepted Solution

Smashed Hero 7 lense

Hero 7 Silver; lense glass smashed by a stone.

Is it possible to have this repaired / replaced?

It’s 5 days old.


Accepted Solutions
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Sightseer
Posts: 2

Re: Smashed Hero 7 lense

GoPro have replaced the camera - acknowledging that this is goodwill not warranty. 

 

Very easy process. Great Support. 

 

View solution in original post


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Adventurer
Posts: 12,581

Re: Smashed Hero 7 lense

This is now where a GoPro representative muststep in and  offer a option and you must let us not how they resolved it?

 

 call your region    Talk to the rep. see what they say.  I bet they will wantto replace the whole camera under warranty.  

 

This is a forum to note good luck.

 

FISH  report back with the reply they gave so we all can learn from this mistake.  Purchasing a  camera with non removable lenses.

Highlighted
Sightseer
Posts: 2

Re: Smashed Hero 7 lense

GoPro have replaced the camera - acknowledging that this is goodwill not warranty. 

 

Very easy process. Great Support. 

 

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GoPro
Posts: 6,097

Re: Smashed Hero 7 lense

 

Glad to know that @toughboost36830,

 

Best regards,

-Jay