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Sightseer
Posts: 2
Accepted Solution

Smart remote constantly has to be re-paired with H7B

I got my smart remote a few days ago. Initially I paired it with my H7B no problem, it worked great. The next day I turned the remote on and I just got the flashing Wifi indicator like it was looking for the camera but couldn't find it. I tried to re-pair it and it wouldn't pair. I then reset connections on my camera and after doing so the remote paired again without a problem. Next day, same scenario - wouldn't find the camera, wouldn't pair, had to reset connections again.

 

Is this a known issue? Is there any fix? The only other device that I ever pair my camera with is the GoPro app on my Android phone and my iPad and I've never had any problems with either of them.


Accepted Solutions
Nomad
Posts: 1,313

Re: Smart remote constantly has to be re-paired with H7B

Once you turned off your camera and left it for a day, it dropped the connection with the smart remote.  What you should have done was power on the camera, power on the smart remote, wait about 60 seconds for them to find eachother again and then power off the camera vai the remote.  Then the low power connection should still be active, however I think this times out after about 6 hours in order to not run the camera battery down completely.

 

The came thing happens when using the app.  If you leave the camera powered off for a day, you usually cannot reconnect via the app without powering on the camera first to restart the connection.  

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All Replies
GoPro
Posts: 10,213

Re: Smart remote constantly has to be re-paired with H7B

Hi @sunnydawn47461

 

Since the camera is pairing fine with the app, this could be on the Smart Remote.

See if resetting the remote will make a difference. Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off.

Turn the remote back on then proceed with the pairing process.

 

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

Nomad
Posts: 1,313

Re: Smart remote constantly has to be re-paired with H7B

Once you turned off your camera and left it for a day, it dropped the connection with the smart remote.  What you should have done was power on the camera, power on the smart remote, wait about 60 seconds for them to find eachother again and then power off the camera vai the remote.  Then the low power connection should still be active, however I think this times out after about 6 hours in order to not run the camera battery down completely.

 

The came thing happens when using the app.  If you leave the camera powered off for a day, you usually cannot reconnect via the app without powering on the camera first to restart the connection.  

Sightseer
Posts: 2

Re: Smart remote constantly has to be re-paired with H7B


@irishmanpdx wrote:

Once you turned off your camera and left it for a day, it dropped the connection with the smart remote.  What you should have done was power on the camera, power on the smart remote, wait about 60 seconds for them to find eachother again and then power off the camera vai the remote.  Then the low power connection should still be active, however I think this times out after about 6 hours in order to not run the camera battery down completely.

 

The came thing happens when using the app.  If you leave the camera powered off for a day, you usually cannot reconnect via the app without powering on the camera first to restart the connection.  


This makes sense. I tried this tonight after having the camera off for probably 18 hours and they paired right up. Hopefully this will be the solution - thanks very much!

Nomad
Posts: 1,313

Re: Smart remote constantly has to be re-paired with H7B

Excellent, glad it worked out for you, have fun with your GoPro and take some awesome footage!