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Hiker
Posts: 28
Accepted Solution

Smart Remote Won't Pair Anymore?

[ Edited ]

I've been using my Smart Remote for the last couple days snowmobiling, it's been giving me some issues, now it won't pair up;

1) Normally, it takes about a 30 seconds to a minute for the WiFi to pair up to my Hero7 Black.

2) It froze up to the point I couldn't turn it off. Since there's no trouble shooting guide that came with the remote, I held down the On/Off button and Tool button together for several seconds in which it turned off. I turned it on and it worked periodically.

3) Now it won't connect at all. The remote keeps searching showing the WiFi connecting screen.

Yes, the GoPro is turned on and I have the WiFi On under connections in the GoPro menu. I also tried a re-pair the GoPro and remote which does't work as well. I'm at a total loss............


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GoPro
Posts: 10,063

Re: Smart Remote Won't Pair Anymore?

Hello @greensand10612. If the Smart Remote has already been reset, and re-pairing to an updated camera still does not work, try the process again after resetting the camera. If the issue persists, our Support team here https://gopro.com/help/ContactUs will be able to assist you with further troubleshooting. You may reach them by phone or chat. 

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Highlighted
GoPro
Posts: 10,063

Re: Smart Remote Won't Pair Anymore?

Hello @greensand10612. If the Smart Remote has already been reset, and re-pairing to an updated camera still does not work, try the process again after resetting the camera. If the issue persists, our Support team here https://gopro.com/help/ContactUs will be able to assist you with further troubleshooting. You may reach them by phone or chat.