Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 4
Accepted Solution

Sistema??

Mi Gopro 7 silver se restaura la memoria de contenido
Todo lo que eh grabado o no se puede visualizar o se borra automáticamente además de que no puedo pasarlos a la app y cuando la enciendo no reconoce la SD tarda en hacerlo o tengo que reiniciarla y esperar

Accepted Solutions
Highlighted
GoPro
Posts: 11,352

Re: Sistema??

[ Edited ]

The SD card that you are using is not among the recommended ones. Try using one of the cards from this list. Please see below for the steps to manually update your camera firmware:

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step. 
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it goes. Thanks!

View solution in original post


All Replies
Highlighted
Sightseer
Posts: 4

Re: Sistema??

 
Highlighted
GoPro
Posts: 11,352

Re: Sistema??

Hello @hardyshore76465

 

Sorry to hear about the trouble. Are you able to view the photos/videos on the camera itself? Which SD card are you using? Is it one of the recommended cards here

Also, if you have not done it yet, try manually updating the camera firmware, even if the camera may already have the latest version. A manual update helps clear out any possible error associated with the current installation. The instructions detailed in this article will guide you through the process. Let us know how it goes.

 

Thanks, 
Marius 

Highlighted
Sightseer
Posts: 4

Re: Sistema??

Hola si soy capaz de verlas por unrato nadamás ya que después desaparecen y me dice sin contenido la SD es una Adata de 128 GB clase 10
Y como actualizo manualmente el firmware???
Highlighted
GoPro
Posts: 11,352

Re: Sistema??

[ Edited ]

The SD card that you are using is not among the recommended ones. Try using one of the cards from this list. Please see below for the steps to manually update your camera firmware:

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step. 
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it goes. Thanks!