Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 13

Side door (Hdmi + Usb C) can't lock it ..

Hi guys please i just bought my go pro 3 weeks ago .. and today my side door isn't closing properly i can't hear the click 

 

I don't want to do return because i'am in third world country ...

please anyone can help me ? 

 

I really need it in my vacation :( Please make me happy :( 

 

If you need pictures or videos just let me know 

 

Thanks

Highlighted
Explorer
Posts: 13,002

Re: Side door (Hdmi + Usb C) can't lock it ..

With the door open and extended, press up on the door button from the underside. If this doesn't work, try removing the door and then reinserting.
https://www.youtube.com/watch?v=-2h0mqLnB6Y
Highlighted
Sightseer
Posts: 13

Re: Side door (Hdmi + Usb C) can't lock it ..

Tried this but nothing :/
Highlighted
Adventurer
Posts: 13,476

Re: Side door (Hdmi + Usb C) can't lock it ..

Do a video so we all can see

 

go buy a super suit if gooing in the water

 

go buy a new door

 

 or  just use it above and not in water and getanother camera to use in water

 

 

Highlighted
Sightseer
Posts: 13

Re: Side door (Hdmi + Usb C) can't lock it ..

I won't buy a new camera for 500$ for water using ..

I'll contact go pro support tomorrow for a door replacement ..


But i prefer fix this one i don't know what happen to it .. maybe it's a little problem
Highlighted
Sightseer
Posts: 13

Re: Side door (Hdmi + Usb C) can't lock it ..

And i'll do a video
Highlighted
Adventurer
Posts: 13,476

Re: Side door (Hdmi + Usb C) can't lock it ..

 I can't tell you wat to do but do you not have a return policy to use?

Highlighted
Sightseer
Posts: 13

Re: Side door (Hdmi + Usb C) can't lock it ..

i'am living in a third world country so it's not easy to return .