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%3CLINGO-SUB%20id%3D%22lingo-sub-377699%22%20slang%3D%22en-US%22%3EShutter%20not%20functioning%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-377699%22%20slang%3D%22en-US%22%3EHi%2C%20I%20have%20just%20bought%20my%20hero7%20black%20less%20than%20a%20month.%20However%2C%20the%20shutter%20is%20not%20working%20or%20refuse%20to%20capture%20photos%20and%20videos.%20I%20have%20done%20all%20that%20was%20mentioned%20in%20the%20website%2C%20reformat%20sd%20card%20(sanDisk%20Extreme%2032gb)%2C%20reset%20the%20camera%2C%20uninstall%20and%20reinstall%20go%20pro%20app%2C%20update%20firmware.%20I%20can%20take%20photos%20and%20videos%20etc%20with%20go%20pro%20app%20but%20can't%20seemed%20to%20use%20the%20shutter%20button%20physically.%20Please%20help!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-377699%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-377814%22%20slang%3D%22en-US%22%3ERe%3A%20Shutter%20not%20functioning%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-377814%22%20slang%3D%22en-US%22%3E%3CP%3EI%20would%20recommend%20contacting%20GoPro%20directly%20or%20returning%20to%20the%20place%20of%20purchase%2C%20it%20seems%20there%20is%20a%20fault%20with%20your%20shutter%20button.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Shutter not functioning

Hi, I have just bought my hero7 black less than a month. However, the shutter is not working or refuse to capture photos and videos. I have done all that was mentioned in the website, reformat sd card (sanDisk Extreme 32gb), reset the camera, uninstall and reinstall go pro app, update firmware. I can take photos and videos etc with go pro app but can't seemed to use the shutter button physically. Please help!
Nomad
Posts: 1,302

Re: Shutter not functioning

I would recommend contacting GoPro directly or returning to the place of purchase, it seems there is a fault with your shutter button.