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Hiker
Posts: 37

Shutter button on Hero4 not working

Hello, 

 

I was using my Hero4 Black fine a couple of days ago then when I pulled it out to take a photo the other day the shutter button didn't work. It couldn't take a photo, video or be used to scroll through menus.

 

Has anyone had any experience with this? 

 

I have the latest firmware, I have tried formatting the sd card, resetting the camera to default. 

 

Is this fixable or is it just a paperweight now? 

 

Cheers

Adventurer
Posts: 10,207

Re: Shutter button on Hero4 not working

when pressing what do you feel.?

Hiker
Posts: 37

Re: Shutter button on Hero4 not working

The shutter button presses down, similar to the mode button. Is that what you mean?

Adventurer
Posts: 10,207

Re: Shutter button on Hero4 not working

what I mean is how does it feel?

Hiker
Posts: 37

Re: Shutter button on Hero4 not working

It feels like pushing a button.

Adventurer
Posts: 10,207

Re: Shutter button on Hero4 not working

 the  mechanism can be broken you think so

Hiker
Posts: 37

Re: Shutter button on Hero4 not working

yea dude I spoke to GoPro support and we ran some tests...looks like it's a hardware fault and hopefully I can get a discount on a new camera.