Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-341722%22%20slang%3D%22en-US%22%3EShould%20I%20return%20it%20to%20the%20store%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341722%22%20slang%3D%22en-US%22%3ENo%20owner%20manual...just%203%20pages%20of%20safety%20BS%20in%20English.%20The%20app%20doesn%E2%80%99t%20connect%20because%20I%20didn%E2%80%99t%20get%20to%20complete%20my%20set%20up%20the%20first%20time%20I%20turned%20the%20camera%20on.%20All%20of%20this%20high%20tech%20and%2058%20pages%20of%20non-English%20bs%2C%20but%20you%20can%E2%80%99t%20provide%20a%20decent%20set%20of%20operating%20instructions%3F%20Why%20not%20print%20English%20instructions%20so%20your%20customers%20can%20be%20good%20with%20your%20products%20and%20be%20fans%20instead%20of%20disgruntled%20purchasers%20returning%20your%20products.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-341722%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-341729%22%20slang%3D%22en-US%22%3ERe%3A%20Should%20I%20return%20it%20to%20the%20store%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341729%22%20slang%3D%22en-US%22%3EFor%20God%E2%80%99s%20sake%20how%20the%20hell%20did%20I%20get%20the%20nickname%20grandcliff8364%3F%20Seriously%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-341731%22%20slang%3D%22en-US%22%3ERe%3A%20Should%20I%20return%20it%20to%20the%20store%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341731%22%20slang%3D%22en-US%22%3EThe%20manual%20can%20be%20found%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Fproductmanuals%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Fproductmanuals%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EUpdating%20instructions%20can%20be%20found%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EManually%20updating%20is%20the%20best%20route.%3CBR%20%2F%3EMake%20sure%20you%20are%20using%20a%20SD%20card%20from%20this%20list%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EWith%20a%20battery%20charged%20more%20than%2050%25%20you%20can%20run%20the%20update.%3CBR%20%2F%3EDownload%20the%20manual%20update%20to%20your%20computer%3CBR%20%2F%3ERight%20click%20and%20extract%20the%20UPDATE%20folder%3CBR%20%2F%3EUsing%20a%20USB%2FSD%20adapter%2C%20insert%20your%20card%20into%20your%20computer%3CBR%20%2F%3EDo%20a%20full%20format%20of%20the%20card%3CBR%20%2F%3ECopy%20the%20UPDATE%20Folder%20(not%20UPDATE.zip)%20to%20the%20SD%20card%3CBR%20%2F%3EEject%20the%20card%20and%20place%20in%20the%20camera%3CBR%20%2F%3EPower%20on%20using%20the%20side%20Mode%2FPower%20button%3CBR%20%2F%3EOnce%20the%20update%20is%20complete%2C%20go%20to%20Preferences%26gt%3BReset%20and%20format%20the%20card%20in%20the%20camera%3CBR%20%2F%3EAgain%2C%20go%20into%20Preferences%26gt%3BReset%20and%20factory%20reset%20the%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EOnce%20done%2C%20your%20camera%20will%20be%20updated%20and%20you%20should%20be%20able%20to%20connect%20to%20the%20app%20without%20problems.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-341785%22%20slang%3D%22en-US%22%3ERe%3A%20Should%20I%20return%20it%20to%20the%20store%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341785%22%20slang%3D%22en-US%22%3E%3CP%3Ereturn%20it%20and%20get%20a%20refund!%20remember%20to%20tell%20your%20friends%20and%20family%20of%20your%20gopro%20hell%20experience.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-341819%22%20slang%3D%22en-US%22%3ERe%3A%20Should%20I%20return%20it%20to%20the%20store%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341819%22%20slang%3D%22en-US%22%3E%3CP%3EI%20guess%20that%20is%20how%20we%20work%20today%20asking%20advice%20waht%20to%20do%20Should%20you%20return%20the%20camera%20to%20the%20store%3F%26nbsp%3B%20%26nbsp%3BPanthlet%20does%20direct%20to%26nbsp%3B%20it%20all%20does%20this%20not%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Should I return it to the store?

No owner manual...just 3 pages of safety BS in English. The app doesn’t connect because I didn’t get to complete my set up the first time I turned the camera on. All of this high tech and 58 pages of non-English bs, but you can’t provide a decent set of operating instructions? Why not print English instructions so your customers can be good with your products and be fans instead of disgruntled purchasers returning your products.
Tourist
Posts: 2

Re: Should I return it to the store?

For God’s sake how the hell did I get the nickname grandcliff8364? Seriously?
Adventurer
Posts: 10,625

Re: Should I return it to the store?

The manual can be found here https://gopro.com/help/productmanuals

Updating instructions can be found here https://gopro.com/update/hero7-black

Manually updating is the best route.
Make sure you are using a SD card from this list
https://gopro.com/help/articles/block/microSD-Card-Considerations

With a battery charged more than 50% you can run the update.
Download the manual update to your computer
Right click and extract the UPDATE folder
Using a USB/SD adapter, insert your card into your computer
Do a full format of the card
Copy the UPDATE Folder (not UPDATE.zip) to the SD card
Eject the card and place in the camera
Power on using the side Mode/Power button
Once the update is complete, go to Preferences>Reset and format the card in the camera
Again, go into Preferences>Reset and factory reset the camera.

Once done, your camera will be updated and you should be able to connect to the app without problems.
Tourist
Posts: 20

Re: Should I return it to the store?

return it and get a refund! remember to tell your friends and family of your gopro hell experience.

Adventurer
Posts: 8,648

Re: Should I return it to the store?

I guess that is how we work today asking advice waht to do Should you return the camera to the store?   Panthlet does direct to  it all does this not?