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Reply
Tourist
Posts: 3
Accepted Solution

Should I just buy a super suit right away?

I just bought a GoPro Hero5 Black, and the plan was to use it on our family holiday. We love snorkeling, and that was going to be one of it's main uses due to it's waterproof qualeties.

 

Now I'm reading reviews saying it might not be so waterproof after all. So my question is, should I risk not being able to get the holiday memories on film due to an issue with it not being waterproof, or should I just go ahead and buy a super suit straight away?

 

They are kind of pricey, but I guess it's a cheap form of insurance.

 

I think GoPro should give a huge discount on the super suits, due to the many issues reported by different users.


Accepted Solutions
GoPro
Posts: 3,924

Re: Should I just buy a super suit right away?

Hi @nobleoasis47704,

 

It really is up to you. For snorkeling you would not need the Super Suit but if you are concerned then it would give you added protection. I have been using my HERO5 Black for surfing since it came out without issue. Here are some basic tips for keeping that working properly:

 

  • General:
    • After every use in salt water, rinse the camera with fresh water, and dry with a soft, lint-free cloth.
    • We do not recommend the use of any solvents to clean the camera's exterior surface or internal lens.
    • We offer Screen Protectors (sold separately) to prevent surface scratches on the front and rear LCD screens.
  • Lens: 
    • To clean the lens, wipe it with a soft, lint-free cloth.
    • If debris becomes lodged between the lens and the trim ring, flush it out with water or air. Do not insert foreign objects around the lens.
  • Doors, Buttons & Latches: 
    • Rinse the camera with fresh water to flush out any remaining debris, salt or sand. 
    • If debris is caked into the camera, door or button crevices, soak the camera in warm water for 15 minutes to loosen the debris, and then rise the unit under running water.
    • If you find that a button is sticking, we recommend removing the door (if possible) and repeatedly pressing the button under running water. Be sure to take precautions to protect any exposed ports if you are unable to remove the door. 
    • Allow the camera to air dry, or dry it with soft, lint-free cloth.
    • Prior to use, visually inspect all seals and door buttons on the camera to ensure that they are dry and free from debris. 
  • Microphones: 
    • For best audio performance, shake the camera or blow on the mic to remove water and debris from the microphone holes.
    • To prevent damage to the internal waterproof membranes during cleaning, do not use compressed air to blow into the mic holes.

You can also sign up for GoPro Plus to take advantage of a 20% discount on that Super Suit. Hope that helps!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Should I just buy a super suit right away?

Hi @nobleoasis47704,

 

It really is up to you. For snorkeling you would not need the Super Suit but if you are concerned then it would give you added protection. I have been using my HERO5 Black for surfing since it came out without issue. Here are some basic tips for keeping that working properly:

 

  • General:
    • After every use in salt water, rinse the camera with fresh water, and dry with a soft, lint-free cloth.
    • We do not recommend the use of any solvents to clean the camera's exterior surface or internal lens.
    • We offer Screen Protectors (sold separately) to prevent surface scratches on the front and rear LCD screens.
  • Lens: 
    • To clean the lens, wipe it with a soft, lint-free cloth.
    • If debris becomes lodged between the lens and the trim ring, flush it out with water or air. Do not insert foreign objects around the lens.
  • Doors, Buttons & Latches: 
    • Rinse the camera with fresh water to flush out any remaining debris, salt or sand. 
    • If debris is caked into the camera, door or button crevices, soak the camera in warm water for 15 minutes to loosen the debris, and then rise the unit under running water.
    • If you find that a button is sticking, we recommend removing the door (if possible) and repeatedly pressing the button under running water. Be sure to take precautions to protect any exposed ports if you are unable to remove the door. 
    • Allow the camera to air dry, or dry it with soft, lint-free cloth.
    • Prior to use, visually inspect all seals and door buttons on the camera to ensure that they are dry and free from debris. 
  • Microphones: 
    • For best audio performance, shake the camera or blow on the mic to remove water and debris from the microphone holes.
    • To prevent damage to the internal waterproof membranes during cleaning, do not use compressed air to blow into the mic holes.

You can also sign up for GoPro Plus to take advantage of a 20% discount on that Super Suit. Hope that helps!

 

Best,

Ryan

Hiker
Posts: 16

Re: Should I just buy a super suit right away?

[ Edited ]

I have a H5B (since 10/2016).

Anytime mine has been in the water, I have had it in a waterproof case (I read lots of H5B posts about water getting inside also).

I'm not taking chances. I use it in the ocean, rivers & pools all the time. 

Works good and well worth the insurance IMO. 

 

The case I bought was a clone off amazon.

I have used the heck out of it in the ocean in the last year.

$15 and has worked like a champ. FWIW

 

Tourist
Posts: 3

Re: Should I just buy a super suit right away?

Thanks for your opinions. I thought about testing the camera in the sink or something first, but I don't know. I mean it's brand new and I don't have any valuable footage on it, so I guess if it doesn't pass the test, I can always just hand it back to the store.
Nomad
Posts: 536

Re: Should I just buy a super suit right away?

I say don't buy it, if the GoPro is so unreliable then it should be bundled with the super suit. If your camera leaks GoPro must replace it. The memory card is far more robust than you think and will almost always survive water as long as it been left to dry.

Tourist
Posts: 3

Re: Should I just buy a super suit right away?

Upfate: I just went ahead an tested it. First in the sink, and then in salt water. Only a foot deep though, and only for about a couple of minutes each time. No leaking. So I guess I trust the camera this far. But if I decide to go much deeper, like 10 feet, I think I may buy a housing for it, just to be safe.