02-01-2019 01:00 PM
I do not see tracking in the e-mail sent to me
I also do not see any icon to refresh to show up
I could ask for some screenshot of where it is
This is my first order from GoPro and it takes a long time
Mail about shipping 26.01
Money from account taken on 28.01
Mail with tracking is still missing
02-05-2019 07:05 PM
I have the same problem as @marcind4510 . I recieved the email that states my order has shipped, but there is no tracking information or icon to click on. Where can I find the tracking number for my order?
02-18-2019 11:36 AM
It's getting beyond a joke!! Gopro is no longer a reliable company.
02-18-2019 04:33 PM
Hello @mohmmade034. We checked with Support and they are awaiting updates on the order from the Orders team. Please keep the lines open. Should you have questions or concerns, it would be best to continue working with Support under case 05913343.
02-22-2019 07:28 PM
I made an order yesterday and the order page closed immediately after so I could not get any details. The transaction however seemed to get approved and is currently pending. I made the order under another email but I realised I was not receiving gopro emails on that email (even in junk) so I switched it to the one I am currently using. I tried checking the order status with the email I ordered with and I am sure I input the right postal code as well but it says I have no orders listed.
Can GoPro help me check order details if I provide the email I ordered with? My card company says the transaction is already pending so I can't cancel it.