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Sightseer
Posts: 1
Accepted Solution

Setup menu not available on hero 4 black

When I go into the settings mode and press the settings/tag button (little spanner) nothing happens except the camera is then stuck and I have to power it off. Any ideas? It's still under warranty 

thanks

fiona


Accepted Solutions
GoPro
Posts: 9,012

Re: Setup menu not available on hero 4 black

 

Hi @jonefs

 

What SD card are you using?

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card..

 

If its till the same even without the SD card, then it could be on the software. 

Try running a manual update. Instructions are found after the email address and serial number page.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,012

Re: Setup menu not available on hero 4 black

 

Hi @jonefs

 

What SD card are you using?

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card..

 

If its till the same even without the SD card, then it could be on the software. 

Try running a manual update. Instructions are found after the email address and serial number page.

 

Let us know how it goes.

 

Thanks!

Ej