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Sightseer
Posts: 1

Session5 not powering on

Hello, bought a hero session 5 in November 17, just arrived on our dream holiday in the Bahamas and it won't charge or turn on, I have checked the SIM and it is a SanDisk Extreme/Extreme Plus/Extreme Pro UHS Video Speed Class 30 (V30) - ≥32GB, which is listed on your site.

 

The charging socket seems to move around slighty, the unit gets hot but no lights come on and there is no charge, I am gutted, is there any way at all that you could respond to this quickly.

 

I would be happy to upgrade to a newer version, as long as it is waterproof, but as this is within the 1 year warranty I hope there is something that can be done, and soon

 

Here's hoping, I have tried to get onto the live chat but am just waiting.... 

 

Thank you 

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GoPro
Posts: 11,321

Re: Session5 not powering on

Hello @rcammy

 

It would be best to get in touch with our Support team for this matter. You can call or chat with one of the team members through https://gopro.com/help/ContactUs

 

Best regards, 
Marius