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%3CLINGO-SUB%20id%3D%22lingo-sub-45027%22%20slang%3D%22en-US%22%3ESession%20usb%20drivers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45027%22%20slang%3D%22en-US%22%3E%3CP%3EInstalled%20Quik%20and%20connected%20the%20session.%26nbsp%3B%20Powered%20it%20on%20and%20Windows%207%20dialog%20for%20installing%20usb%20drivers%20came%20up.%26nbsp%3B%20Camera%20self%20powered%20down%20before%20drivers%20could%20install.%26nbsp%3B%20Windows%20reported%20deviced%20unplugged%2C%20and%20failed%20to%20install%20drivers.%26nbsp%3B%20Repeated%20several%20times%2C%20even%20started%20camera%20recording%20to%20maintain%20power%2C%20but%20windows%20reports%20MTB%20driver%20failed%20install.%26nbsp%3B%20Any%20advice%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-45027%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45030%22%20slang%3D%22en-US%22%3ERe%3A%20Session%20usb%20drivers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45030%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20sounds%20similar%20to%20the%20Windows%2010%20issues%20people%20were%20having.%20%26nbsp%3BThis%20is%20the%20fix%20for%20that%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20might%20be%20able%20to%20do%20something%20similar%20or%20at%20least%20search%20the%20Microsoft%20database%20for%20an%20answer.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45096%22%20slang%3D%22en-US%22%3ERe%3A%20Session%20usb%20drivers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45096%22%20slang%3D%22en-US%22%3E%3CP%3EFinally%20succeeded.%26nbsp%3B%20By%20holding%20the%20info%2Fwireless%20(back)%20button%20instead%20of%20pressing%20it%2C%20the%20session%20stayed%20powered%20up%20and%20the%20drivers%20installed.%26nbsp%3B%20Why%20this%20step%20isn't%20listed%20in%20the%20Quik%20desktop%20instructions%20is%20beyond%20me.%26nbsp%3B%20Gopro%20should%20make%20it%20clear%20in%20the%20instructions.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBTW%2C%20it%20appears%20there%20are%20no%20camera%20settings%20controls%20in%20the%20Quik%20desktop.%26nbsp%3B%20That's%20what%20I%20was%20looking%20for%20since%20I%20didn't%20have%20much%20luck%20getting%20it%20configured%20the%20way%20I%20wanted%20via%20the%20phone%20app.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Session usb drivers

Installed Quik and connected the session.  Powered it on and Windows 7 dialog for installing usb drivers came up.  Camera self powered down before drivers could install.  Windows reported deviced unplugged, and failed to install drivers.  Repeated several times, even started camera recording to maintain power, but windows reports MTB driver failed install.  Any advice?


Accepted Solutions
Tourist
Posts: 3

Re: Session usb drivers

[ Edited ]

Finally succeeded.  By holding the info/wireless (back) button instead of pressing it, the session stayed powered up and the drivers installed.  Why this step isn't listed in the Quik desktop instructions is beyond me.  Gopro should make it clear in the instructions.

 

BTW, it appears there are no camera settings controls in the Quik desktop.  That's what I was looking for since I didn't have much luck getting it configured the way I wanted via the phone app.

View solution in original post


All Replies
Explorer
Posts: 11,635

Re: Session usb drivers

This sounds similar to the Windows 10 issues people were having.  This is the fix for that https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/after-installing-a-driver-upda...

 

You might be able to do something similar or at least search the Microsoft database for an answer.

Tourist
Posts: 3

Re: Session usb drivers

[ Edited ]

Finally succeeded.  By holding the info/wireless (back) button instead of pressing it, the session stayed powered up and the drivers installed.  Why this step isn't listed in the Quik desktop instructions is beyond me.  Gopro should make it clear in the instructions.

 

BTW, it appears there are no camera settings controls in the Quik desktop.  That's what I was looking for since I didn't have much luck getting it configured the way I wanted via the phone app.