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Sightseer
Posts: 3
Accepted Solution

Session password reset

Hello.

I'm trying to reset my camera password.

I have reset it using the button on the back and followed the WI-FI reset however, I still can't connect as it still says incorrect password.

I have reset my account password but nothing.

I can see there is another password on my account which is a different length to the one I use to sign in. I'm thinking this is the password I need to reset as I can't remember it but I don't know how.

If someone could help.

Accepted Solutions
GoPro
Posts: 8,929

Re: Session password reset

 

Hi @lukes3006

 

Sorry for any troubles caused.

The Wi-Fi password is not the same as the account password (unless both were set up using the same password).

 

Try resetting the password on the camera again. 

Please go over these steps:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

 

Regards,

Ej

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All Replies
GoPro
Posts: 8,929

Re: Session password reset

 

Hi @lukes3006

 

Sorry for any troubles caused.

The Wi-Fi password is not the same as the account password (unless both were set up using the same password).

 

Try resetting the password on the camera again. 

Please go over these steps:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

 

Regards,

Ej

Sightseer
Posts: 3

Re: Session password reset

Thanks for the reply.

I have tried this multiple times now.

It has reset my go pro name but still asks me for my password or the default password which I don't know.

Is there a away to reset this on the website?

As I said previously once I sign in and go to my account, there is a password on there which doesn't match in length the password I use for account login.

I can't seem to find away to reset this one.
GoPro
Posts: 7,564

Re: Session password reset

Hello @lukes3006

 

Try goprohero . Let us know if it works out. 

 

Thanks, 
Marius

Sightseer
Posts: 3

Re: Session password reset

I don't have a hero though...
GoPro
Posts: 3,505

Re: Session password reset

 

Hi @lukes3006

 

What she's saying is try goprohero as your password. 

 

Anyway try resetting the connection and remove the SSID or Wi-Fi name on your phone. 

 

After that go through the normal pairing process and the password of the Wi-Fi should appear on the little display screen. 

 

 

Regards,

-Jay 

Adventurer
Posts: 8,936

Re: Session password reset

the gopro Hero  password is a 4 number  randomally chosen by the session the Hero 5 session is more like  climb1234.