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Tourist
Posts: 5

Session WiFi proble

[ New ]

Hello, I have a problem with my GoPro Session 5, I can not find the wifi through the iphone. Has anyone ever experienced this? The app can find it but does not connect. Thank you


Accepted Solutions
GoPro
Posts: 21,753

Re: Session WiFi proble

[ New ]

 

Hi @graywave23030

 

 

Have you tried resetting the WiFi information on the camera? Here's how to do it:

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to "Connections Settings".
  3. Press the Shutter button to select "Connections Settings".
  4. Press the Menu button repeatedly until you get to "Reset Connections".
  5. Press the Shutter button to select "Reset Connections".
  6. Press the Menu button to navigate to "Yes".
  7. Press the Shutter button to select "Yes".
  8. "Wi-fi Reset Successful" will appear on status screen.

 

If it's still the same, a manual software update is the next step. Instructions will be listed once you get past the serial number and email address page.

 

Should all else fails, please let our Support Team help you. You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 21,753

Re: Session WiFi proble

[ New ]

 

Hi @graywave23030

 

 

I am sorry to hear about the connection issue. Ensure that both the camera and the app are up to date then please go over the steps listed here: Solve GoPro App Connection Issues

In most cases, fogeting the Wi-Fi name and Bluetooth ID resolves the issue.

 

Let us know how it goes.

 

 

Regards,

Ej

 

 

 

 

Tourist
Posts: 5

Re: Session WiFi proble

[ New ]
Hey aragon1006.

Thanks for answering me!
The GoPro wifi does not appear in the iphone settings, so I can not forget it. An interesting fact is that I can connect with bluetooth, but WIFI does not appear on the iphone so I can not register the camera on the iphone. How can I fix this?
Tourist
Posts: 5

Re: Session WiFi proble

[ New ]

completing: The GoPro is not broadcasting a wifi signal

GoPro
Posts: 21,753

Re: Session WiFi proble

[ New ]

 

Hi @graywave23030

 

 

Have you tried resetting the WiFi information on the camera? Here's how to do it:

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to "Connections Settings".
  3. Press the Shutter button to select "Connections Settings".
  4. Press the Menu button repeatedly until you get to "Reset Connections".
  5. Press the Shutter button to select "Reset Connections".
  6. Press the Menu button to navigate to "Yes".
  7. Press the Shutter button to select "Yes".
  8. "Wi-fi Reset Successful" will appear on status screen.

 

If it's still the same, a manual software update is the next step. Instructions will be listed once you get past the serial number and email address page.

 

Should all else fails, please let our Support Team help you. You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Session WiFi proble

[ New ]

Hi @aragon1006

 

I already did the connection and factory resets. I also did the manual update. Nothing worked for me.

I realized that the option "Turn on all conections" is not showing anymore, neither the wifi symbol on the main screen

GoPro
Posts: 16,912

Re: Session WiFi proble

[ New ]

Hello @graywave23030

 

See if the additional troubleshooting steps discussed here will help. Let us know how it goes. 

 

Regards, 

Marius

Tourist
Posts: 5

Re: Session WiFi proble

[ New ]

Hi @mariustanya.


I did this steps. I can connect on bluetooth, but the GoPro doesn't send any wifi signal. Theres no wifi symbol on main screen too. 

That option "Turn all conections on" is no longer displayed