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Tourist
Posts: 2

Session 5

[ New ]

Battery does not charge

 


Accepted Solutions
Explorer
Posts: 13,030

Re: Session 5

[ New ]
Did it ever charge, or is the camera new?Are you plugging in to a 5V 1-2A wall charger? Have you tried a different USB-C cable? When plugging the camera in, do you see any response?

If the camera was recently purchased, you should consider exchanging it with who you bought it from. If it was GoPro, you should contact their Support Team.
https://gopro.com/help/ContactUs

Please try a different way charger and/or USB-C cable. Make sure you take the SD card out of the camera when testing.

Refer to this article for suggestions on powering on the camera
https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

If there camera was working but now the suggestions are not working, reach out to the GoPro Support Team and they will be happy to assist you.

Again, if you recently purchased the camera from someone other than GoPro, you should check with them about their Exchange/Return policy first.

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Session 5

[ New ]

 

Hi @eugenej032,


Follow these instructions to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

    You may also try to use other cable as long as it fits. 

If you are still unable to power on your HERO5 Session, contact GoPro Support  to speak with an agent!

Adventurer
Posts: 13,678

Re: Session 5

[ New ]

pull out and replug back  cable. it will charge.

Explorer
Posts: 13,030

Re: Session 5

[ New ]
Did it ever charge, or is the camera new?Are you plugging in to a 5V 1-2A wall charger? Have you tried a different USB-C cable? When plugging the camera in, do you see any response?

If the camera was recently purchased, you should consider exchanging it with who you bought it from. If it was GoPro, you should contact their Support Team.
https://gopro.com/help/ContactUs

Please try a different way charger and/or USB-C cable. Make sure you take the SD card out of the camera when testing.

Refer to this article for suggestions on powering on the camera
https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

If there camera was working but now the suggestions are not working, reach out to the GoPro Support Team and they will be happy to assist you.

Again, if you recently purchased the camera from someone other than GoPro, you should check with them about their Exchange/Return policy first.
Adventurer
Posts: 13,678

Re: Session 5

[ New ]

 I find that some times a simple replug will get the camera to charge.  if your battery  is depleted below its threshold then you can not revive it  so like others say to your question check out  what to do.