Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-47456%22%20slang%3D%22en-US%22%3ESession%205%20will%20not%20turn%20on-%20tried%20all%20tips%20seen%20here%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47456%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20bought%20a%20session%205%20in%20the%20last%20few%20months%20for%20a%20specific%20trip.%20A%20day%20before%20the%20trip%20it%20refused%20to%20turn%20on.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20light%20never%20turns%20on%20when%20charging%2C%20the%20screen%20doesn't%20either.%20I%20tried%20with%2Fwithout%20the%20sd%20card%2C%20etc.%20I%20have%20tried%20everything%20I%20have%20seen%20on%20the%20guides%20and%20the%20forum%20here%2C%20but%20nothing%26nbsp%3Bhas%20worked.%3C%2FP%3E%3CP%3EIs%20my%20only%26nbsp%3B%26nbsp%3Bsolution%20going%20to%20the%20store%3F%20Even%20then%2C%20I%20bought%20it%20back%20home%20from%20the%20web%20site.%20I%20am%20very%20disapointed%20as%20I%20was%20exited%20to%20use%20my%20camera%20for%20this%20specific%20trip%20and%20never%20encoutered%20any%20problems%20before.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3BI%20don't%20have%20access%20to%20a%20computer%20for%20a%20manual%20update.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-47456%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47459%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20will%20not%20turn%20on-%20tried%20all%20tips%20seen%20here%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47459%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20issue.%20Holding%20down%20either%20button%20for%2010seconds%20(or%208%20or%2013%20or%20whatever)%20does%20nothing.%20It%20won't%20light%20up%20when%20I%20plug%20it%20into%20a%20USB%20charger%20or%20my%20laptop.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1
Accepted Solution

Session 5 will not turn on- tried all tips seen here

Hi! 

I have bought a session 5 in the last few months for a specific trip. A day before the trip it refused to turn on. 

 

the light never turns on when charging, the screen doesn't either. I tried with/without the sd card, etc. I have tried everything I have seen on the guides and the forum here, but nothing has worked.

Is my only  solution going to the store? Even then, I bought it back home from the web site. I am very disapointed as I was exited to use my camera for this specific trip and never encoutered any problems before.

 

 I don't have access to a computer for a manual update.


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Session 5 will not turn on- tried all tips seen here

If you have another USB-C cable, please try that to see if it charges. It could be just that the cable has a short.

 

If that's not it, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Jeff

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Session 5 will not turn on- tried all tips seen here

I'm having the same issue. Holding down either button for 10seconds (or 8 or 13 or whatever) does nothing. It won't light up when I plug it into a USB charger or my laptop.

GoPro Community Manager
Posts: 5,853

Re: Session 5 will not turn on- tried all tips seen here

If you have another USB-C cable, please try that to see if it charges. It could be just that the cable has a short.

 

If that's not it, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Jeff

Adventurer
Posts: 9,335

Re: Session 5 will not turn on- tried all tips seen here


@quickdawn64654 wrote:

Hi! 

I have bought a session 5 in the last few months for a specific trip. A day before the trip it refused to turn on. 

 

the light never turns on when charging, the screen doesn't either. I tried with/without the sd card, etc. I have tried everything I have seen on the guides and the forum here, but nothing has worked.

Is my only  solution going to the store? Even then, I bought it back home from the web site. I am very disapointed as I was exited to use my camera for this specific trip and never encoutered any problems before.

 

 I don't have access to a computer for a manual update.


@quickdawn64654

 Hold shutter, nothing, Hold Back nothing. Long press Back ten seconds, nothing, long press and   the shutter ten secs, nothiing,  long press shutter, and with back ten secs,nothing.   Put in the  USB- Type C to a  1.2A or higher rated charger port, nothing.

 

Please  allow the USB-Type C  and port to charge the camera for  the first  15 minutes the led may not display, at 30 minutes it should  revive, I allow the one full hour,  at the  15 minute time Please tell us if the camera is Warm??? if not 30 minute?  Then at 30 minute try again all the  presses , start with the back button ten seconds....

 

I would not buy a new cable but   if you have one try it.   WIll GoPro.com pay for this  cable that they aretelling you to buy?  Answeris No, it's a suggestion.   I  chock this up to a faulty camera and get a New One.

 

@rp63743

 

Are you as well going to do the same thing buy a cable if you and the OP have the same exact issues?   

 

Firs tthing is to let us Know if you feel warmth of the camera. then  the info you are getting will tell you cable is FINE!

 

FISH

Sightseer
Posts: 2

Re: Session 5 will not turn on- tried all tips seen here

I have the exact same problem with my session 4. Tried all sorts of cables computers wall chargers. Nothing. The camera does get very very hot!
Adventurer
Posts: 9,335

Re: Session 5 will not turn on- tried all tips seen here

 then itys time to get to   the phone and get it  worked on . good luck

Sightseer
Posts: 2

Re: Session 5 will not turn on- tried all tips seen here

Well I tried to get in contact with them through the online support function but nobody was there..
Sightseer
Posts: 1

Re: Session 5 will not turn on- tried all tips seen here

I started having problems with my Hero 5 last night, tried all the suggestions too.  Camera is not getting hot when recharging, but does not seem to hold a charge.  I wonder if a battery issue?  in any case, I will be calling support in 35 min when they open @ 7 am Pacific time.