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Reply
Tourist
Posts: 3
Accepted Solution

Session 5 will not stay on or update firmware

I have a gopro here session 5. I have to let the battery drain completely before I can do anything at all with it. When the battery is drained I can connect the charging cable to it and when it first comes on I can access the menu's. I cycled through them until I got to the exit menu and held the shutter button down until I was asked to do a factory reset. I selected yes and the screen went blank. I had to wait until the battery drained to access it again. Then is displayed that the factory reset was done.

 

The camera still won't do anything else. I have been trying to update the firmware but that isn't working at all. Again I let the battery drain and then with a newly formated Sandisk extreeme 32gb sdcard (it is on the list of suggested cards to use) with nothing on it except the Unzipped Firmware UPDATE folder with it's files, I power the camera on and the display reads "Not enough battery power". After that, the camera freezes again.

 

Waiting until the battery goes down again, I can plug in the power cable and charge the phone and both red lights stay on while charging. If I unplug the charger cable, both red lights stay on. I can then hold the menu button for 10 seconds and it will power off but not power back on.

 

If I plug it in to my pc, Windows 10 reports that the device is not recognized and has malfunctioned. It doesn't show up in the list of attached devices in Windows Explorer.

 

I'm at a loss, Do I own a tiny brick now? Any suggestions woud be greatly apreciated.

 


Accepted Solutions
Adventurer
Posts: 8,673

Re: Session 5 will not stay on or update firmware

I hear ya. in order for gopro to help  recipt is needed No exceptions.  Contact the seller. to obtain the recipet.  

View solution in original post


All Replies
Adventurer
Posts: 8,673

Re: Session 5 will not stay on or update firmware

how old is your cam, can it be returned, for an exchange?

Tourist
Posts: 3

Re: Session 5 will not stay on or update firmware

I wish I could return it but I purchased it second hand. The guy I bought it from was very believable when he assured me that everything was in tip top shape. It looks brand new. I doubt that gopro would accept it back from me. I tried to contact them on the phone through their Tech Support line. I was on hold for almost 3 hours and then the call just dropped. Very frustrating.

Adventurer
Posts: 8,673

Re: Session 5 will not stay on or update firmware

I hear ya. in order for gopro to help  recipt is needed No exceptions.  Contact the seller. to obtain the recipet.  

Tourist
Posts: 3

Re: Session 5 will not stay on or update firmware

I did call him and he said he would look. Didn't sound so confident any longer. I may have taken one up the keister on this deal. Live and learn I guess. I have to say though, I am disapointed in GoPro's support. I would think that as popular as they are that they would at least have a way for you to send them infor service. I can see their popularity going away just for that reason. I could have bought a inexpensive action cam from Amazon for much less and considered it a throw away if it broke and bought another one and still be money ahead. There are plenty of different ones out there that have specs that are almost on par with gopro. Good enough that most people would never know the difference in video quality. I recon I'll go that route now.

Highlighted
Adventurer
Posts: 8,673

Re: Session 5 will not stay on or update firmware

I hear ya

 

 try Paypal give them a call. rather lose your dough .