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%3CLINGO-SUB%20id%3D%22lingo-sub-141578%22%20slang%3D%22en-US%22%3ESession%205%20stops%20filming%20and%20do%20not%20restart.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141578%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20friends%2C%20I%20am%20about%20to%20quit.%20Bought%20a%20Session%205%20a%20couple%20months%20ago%2C%20it%20worked%20well%20at%20the%20beginning%2C%20but%20now%20it%20is%20a%20mess.%3C%2FP%3E%3CP%3EWhen%20I%20get%20luck%20it%20starts%20working.%20Then%20I%20start%20filming%20and%20it%20shuts%20off%20by%20itself%20and%20do%20not%20restart%20again.%20Now%20it%20simply%20does%20not%20starts%20at%20all.%20I've%20tried%20everything%2C%20from%20changing%20cards%2C%20try%20to%20charge%20it%20(does%20not%20even%20blink%20the%20red%20lights).%20So%2C%20now%20I%20cannot%20even%20try%20to%20update%20the%20software.%20What%20can%20I%20do%20before%20hammering%20it%3F%20Many%20thanks%2C%20all%20the%20best%2C%20Cazarr%C3%A9.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-141578%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141773%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20stops%20filming%20and%20do%20not%20restart.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141773%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate.%20Still%20not%20working.%20Get%20it%20pluged%20to%20the%20recharger%20but%20no%20lights%20at%20all.%20It%20gets%20hot%20in%20the%20lower%20part%20of%20the%20front%20pannel%2C%20but%20nothing%20else%20happens.%20Just%20go%20to%20look%20over%20Internet%20and%20see%20plenty%20of%20complaints%20with%20the%20same%20problem.%20So%2C%20GoPro%2C%20what%20is%20happening%3F%20What%20do%20I%20have%20to%20do%20to%20just%20get%20what%20I've%20paid%20for%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-143305%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20stops%20filming%20and%20do%20not%20restart.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-143305%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54401%22%20target%3D%22_blank%22%3E%40cazarre%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20should%20be%20able%20to%20help%20you%20out!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Session 5 stops filming and do not restart.

My friends, I am about to quit. Bought a Session 5 a couple months ago, it worked well at the beginning, but now it is a mess.

When I get luck it starts working. Then I start filming and it shuts off by itself and do not restart again. Now it simply does not starts at all. I've tried everything, from changing cards, try to charge it (does not even blink the red lights). So, now I cannot even try to update the software. What can I do before hammering it? Many thanks, all the best, Cazarré.


Accepted Solutions
GoPro
Posts: 3,924

Re: Session 5 stops filming and do not restart.

Hi @cazarre,

 

If you get in touch with our Support Team directly they should be able to help you out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

 

 

 

View solution in original post


All Replies
Tourist
Posts: 2

Re: Session 5 stops filming and do not restart.

Update. Still not working. Get it pluged to the recharger but no lights at all. It gets hot in the lower part of the front pannel, but nothing else happens. Just go to look over Internet and see plenty of complaints with the same problem. So, GoPro, what is happening? What do I have to do to just get what I've paid for?

GoPro
Posts: 3,924

Re: Session 5 stops filming and do not restart.

Hi @cazarre,

 

If you get in touch with our Support Team directly they should be able to help you out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan