Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-353615%22%20slang%3D%22en-US%22%3ESession%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353615%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EMy%20session%205%20was%20working%20fine%20previously%20but%20currently%20not%20connet%20to%20my%20phone%20app.%3C%2FP%3E%3CP%3ECamera%20side%20connects%20to%20phone%20app(%22Connected%22%20message%20shows%20up)%2C%20On%20Phone%20side%20I%20can%20see%20blue%20wifi%20icon%20but%20doesn't%20connect%20to%20camera.%3C%2FP%3E%3CP%3EHere%20is%20the%20lise%20I%20have%20tried%20to%20fix%20the%20issue%3C%2FP%3E%3CP%3E-Updated%20phone%20app%20to%20the%20latest%20version%205.2.2%3C%2FP%3E%3CP%3E-Reset%20wifi%20and%20Bluetooth(Removed%20device%20from%20the%20list)%3C%2FP%3E%3CP%3E-Factory%20reset%20done%3C%2FP%3E%3CP%3E-Manual%20update%20done%20(v02.51)%3C%2FP%3E%3CP%3E-Tried%20with%20different%20phone%3C%2FP%3E%3CP%3E-Gopro%20camera%20not%20showing%20on%20wifi%20list%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I%20am%20thinking%20the%20camera%20is%20connected%20with%20Bluetooth%20but%20not%20with%20wifi%3F%3C%2FP%3E%3CP%3EAlso%20when%20I%20select%20to%20connect%20to%20new%20device%20it%20conncts%20automatically%20and%20doesn't%20ask%20for%20password.%3C%2FP%3E%3CP%3EIs%20this%20normal%3F%3C%2FP%3E%3CP%3EI%20have%20also%20search%20the%20camera%20wifi%20network%20with%20my%20laptop%20but%20not%20visible.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-353615%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353770%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353770%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105966%22%20target%3D%22_blank%22%3E%40tomocat%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20did%20it%20go%20with%20a%20different%20phone%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWith%20the%20last%20update%2C%20the%20app%20no%20longer%20requires%20you%20to%20enter%20the%20password%20when%20pairing.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%26nbsp%3Busing%20an%20Android%20phone%2C%20try%20to%20clear%20the%20app's%20cache.%20NO%20need%20to%20clear%20data.%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20try%20pairing%20it%20again.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353863%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353863%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Ej%20for%20the%20comment.%3C%2FP%3E%3CP%3EBoth%20my%20phones%20are%20androids.%3C%2FP%3E%3CP%3EI%20have%20cleared%20cache%20but%20still%20not%20connecting.%3C%2FP%3E%3CP%3EI%20have%20tried%20to%20connect%20New%20device%20without%20Bluetooth%20on%2C%20just%20wifi.%20and%20response%20was%20Can't%20find%20your%20GoPro.%3C%2FP%3E%3CP%3ESo%20I'm%20guessing%20Bluetooth%20works%20but%20wifi%20isn't%20working.%3C%2FP%3E%3CP%3EI%20tried%20to%20find%20SSID%20with%20other%20devices%20but%20not%20appearing.%3C%2FP%3E%3CP%3ENo%20wifi%20signal%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353865%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353865%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20testing%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105966%22%20target%3D%22_blank%22%3E%40tomocat%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20worked%20with%20a%20similar%20case%20previously%20an%20it%20was%20resolved%20by%20a%20manual%20update.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20want%20to%20give%20it%20another%20try.%20Or%20you%20can%20reach%20out%20to%20our%20Support%20Team%20to%20proceed%20with%20the%20next%20steps.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353900%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353900%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20did%20manual%20update%20again%2C%20Reset%20wifi%20settings%2C%20Did%20factory%20reset%2C%20Re%20installed%20app%20but%20still%20not%20connecting.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353905%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353905%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20turned%20Bluetooth%20off%20and%20now%20a%20message%20popped%20up%20and%20apparently%20My%20Gopro's%20wifi%20band%20is%20set%20to%205GHz%20but%20my%20phone(Samsung%20Galaxy%20A5)%20doesn't%20support%20it.%20Also%20there's%20a%20direction%20to%20change%20the%20wifi%20range%20on%20camera%20but%20I%20don't%20think%20Hero5%20session%20supports%20such%20a%20thing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPreferences%26gt%3B%20Connections%20%26gt%3BWi-Fi%20Band.%202.4GHz.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353933%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353933%22%20slang%3D%22en-US%22%3E%3CP%3EThat%20is%20correct%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105966%22%20target%3D%22_blank%22%3E%40tomocat%3C%2FA%3E.%20The%20HERO5%20Session's%20built-in%20Wi-Fi%20frequency%20is%205GHz%20and%202.4GHz%2C%20b%2Fg%2Fn%20dual%20band%20but%20with%20no%20specific%20prioritization.%20It%20also%20does%20not%20have%20the%20functionality%20of%20choosing%20or%20setting%20the%20Wi-Fi%20band.%20Have%20you%20tried%20manually%20putting%20the%20camera's%20Wi-Fi%20information%20on%20your%20Android%20phone's%20Wi-Fi%20settings%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAfter%20such%20a%20step%2C%20you%20can%20go%20back%20to%20the%20GoPro%20App%20and%20push%20through%20with%20pairing%20through%20the%20app.%20Let%20us%20know%20what%20you%20find%20out.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354017%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354017%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20a%20chat%20with%20GoPro%20customer%20service%20personnels.%3C%2FP%3E%3CP%3EThe%20first%20operator%20hung%20me%20up%20after%20over%201hr%20of%20conversation%2C%20I%20think%20he%20pretty%20much%20lost%20confidnece%20to%20give%20me%20a%20solution.%3C%2FP%3E%3CP%3EThen%20I%20had%20to%20go%20through%20the%20same%20thing%20with%20the%20sencond%20person%20again!%20though%20he%20thinks%20wifi%20on%20the%20camera%20has%20a%20issue.%3C%2FP%3E%3CP%3EI%20asked%20him%20what%20repair%20need%20to%20be%20done%20for%20it%20but%20answer%20was%20that%20Gopro%20doesn't%20repair%20cameras%20just%20replace.%3C%2FP%3E%3CP%3EI%20don't%20remember%20when%20I%20purchased%20my%20session%205%20but%20pretty%20sure%20that%20was%20over%20a%20year%20ago%20and%20paid%20by%20cash.%20and%20of%20course%20I%20don't%20have%20the%20receipt%20anymore.%3C%2FP%3E%3CP%3EWhy%20did%20you%20guys%20stop%20making%20sessions%3F%3C%2FP%3E%3CP%3Ethe%20worst%20thing%20ever%20happened.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356423%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20no%20wifi%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356423%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105966%22%20target%3D%22_blank%22%3E%40tomocat%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20the%20delay%20in%20getting%20back%20to%20you.%3C%2FP%3E%0A%0A%3CP%3EIt%20will%20be%20best%20to%20continue%20working%20with%20our%20Support%20Team%20regarding%20your%20case.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
GoPro
Posts: 9,483

Re: Session 5 no wifi connection

Hi @tomocat

 

Sorry for the delay in getting back to you.

It will be best to continue working with our Support Team regarding your case.

 

Thanks!

Ej