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%3CLINGO-SUB%20id%3D%22lingo-sub-41738%22%20slang%3D%22en-US%22%3ESession%205%20issues.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41738%22%20slang%3D%22en-US%22%3E%3CP%3EAbove%20camera%2C%20has%20random%20events.%20Start%20to%20record%20video%2C%20decides%20to%20take%20loads%20of%20pictures%2C%20not%20always%2C%20but%20about%20half%20the%20time.%20Take%20a%20video%2C%20sometimes%20records%20the%20video%20180%20degrees%20rotated%2C%20Ie%2C%20%26nbsp%3Bupside%20down!%20No%20the%20camera%20wasn't%20rotated.%20Voice%20commands%20are%20very%20%22hit%20and%20miss%22%20ask%20gopro%20to%20turn%20off%2C%20gopro%20changes%20to%20camera%20mode.%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20would%20be%20great.%3C%2FP%3E%3CP%3ELatest%20version%20firmware%20installed%20with%20all%20the%20above%20happening.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-41738%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44723%22%20slang%3D%22en-US%22%3ERe%3A%20Session%205%20issues.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44723%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20camera%20can%20go%20into%20a%20continuous%20photo%20mode%20if%20the%20shutter%20button%20is%20held%20down%20for%20a%20few%20seconds.%20That%20sounds%20like%20what%20may%20be%20happening%20here.%20For%20video%2C%20press%20it%20briefly%2C%20and%20wait%20for%20the%20recording%20to%20start.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20flipped%20video%2C%20it's%20likely%20the%20camera%20thought%20it%20was%20upside%20down%20when%20it%20started%20recording.%20If%20it%20does%20occur%2C%20you%20can%20flip%20the%20video%20in%20our%20editing%20programs.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1

Session 5 issues.

Above camera, has random events. Start to record video, decides to take loads of pictures, not always, but about half the time. Take a video, sometimes records the video 180 degrees rotated, Ie,  upside down! No the camera wasn't rotated. Voice commands are very "hit and miss" ask gopro to turn off, gopro changes to camera mode. 

Any help would be great.

Latest version firmware installed with all the above happening.

GoPro Community Manager
Posts: 5,862

Re: Session 5 issues.

The camera can go into a continuous photo mode if the shutter button is held down for a few seconds. That sounds like what may be happening here. For video, press it briefly, and wait for the recording to start. 

 

For flipped video, it's likely the camera thought it was upside down when it started recording. If it does occur, you can flip the video in our editing programs. 

 

Thanks,

Jeff

Adventurer
Posts: 10,239

Re: Session 5 issues.

Volce command is not perfected

 

Start recording   say just hte  words start recording gopro will start, stop, say stop recording  gopro will   start and stop, the words start  & stop are one sylibol  words that gopro  only picks up on.    day one, never corrected with firmware, at the moment no fixes at all.

 

   that is just one example so in my eyes its  a helpful tool but needs to be corected  A.S.A.P.  

 

For rotation is Auto rotation on or off, and are you tilting   enough to trigger the   sensor?

Backpacker
Posts: 362

Re: Session 5 issues.


@graysand3226 wrote:

Above camera, has random events. Start to record video, decides to take loads of pictures, not always, but about half the time. Take a video, sometimes records the video 180 degrees rotated, Ie,  upside down! No the camera wasn't rotated. Voice commands are very "hit and miss" ask gopro to turn off, gopro changes to camera mode. 

Any help would be great.

Latest version firmware installed with all the above happening.


@graysand3226

 

I'd bet a factory reset will help here:

 

RESTORING FACTORY SETTINGS

Follow the steps below to reset all settings and the camera’s password. This

option is useful if you are reselling your camera and want to remove

all customization.

1. With your camera off, press the Menu button to turn on the

status screen.

2. Press the Menu button repeatedly until you get to Exit Menu.

3. Press and hold Shutter button [ ] for 8 seconds.

4. Press the Menu button to move to Yes, then press the Shutter

button to select it.

 

Let me know if it does!

Tourist
Posts: 3

Re: Session 5 issues.

if it does not work after you reset it..
return / rma it...

had all the same problems as mentioned,,

freezing, batt drain , warm unit,  intermittent on/off issues ..  on my session 5,  serial number c321132xxx

went thru the webchat troubleshoot, and got it rma,

a new unit was send out ,  serial number 321133xxxx

 

it a whole new experience,,  stable , dependent ..like my gopro session4.

no more freezing, intermittent on off, batt / drain ..

 

guys, it a hardware fault,  those having these issue, do yourself a favor and get it replaced.

 

gopro , you guys should do a recall , on the earlier models...  it's clearly a hardware issue .