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Tourist
Posts: 8

Re: Session 5 incorrect time on videos

Hi Matt any updates?
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Hiker
Posts: 9

Re: Session 5 incorrect time on videos

It certainly appears that GoPro are ignoring this issue, their silence speaks volumes.

 

Looking at their update page, it also appears that they swiftly abandon old models when a new one comes out, so the only people that *might* get a resolution are Hero and session 5 owners,  but again their silence speaks volumes.

 Given the cost of these cameras their software support is what I would expect from a cut price Chinese manufacturer, I certainly will be recommending everyone I know look to other brands in the future.

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Nomad
Posts: 75

Re: Session 5 incorrect time on videos

I am slightly disappointed here too - this should not be a highly challenging problem - but well, then I guess it's also not a real priority given all the other requied fixes across the board...

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GoPro Community Manager
Posts: 7,039

Re: Session 5 incorrect time on videos

It's a good practice to sync up your camera to Quik for Desktop periodically to make sure the date and time are updated on the camera's system.

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Tourist
Posts: 3

Re: Session 5 incorrect time on videos

Jeff, appreciate the reply. However, this is not an issue about the date/time being set incorrectly (the iOS apps do sync the time, too), but simply the iOS app not reading the time or processing GMT offset correctly.
It's really disappointing this is still not fixed.
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Nomad
Posts: 75

Re: Session 5 incorrect time on videos

my bet is still on a different use or coding in exif data between GoPro and iOS photos and a wrong interpretation of what ever GoPro is writing into it (or how iOS is interpreting it) - as as it also happens with non-GPS (Session) cameras.. 

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Tourist
Posts: 18

Re: Session 5 incorrect time on videos

Me too I also have same issues. Videos are off for 3 hours. I had this problem with gopro 4 silver and I updated to hero 5. Same again.. This is frustrating for a serious company!!!!

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Sightseer
Posts: 1

Re: Session 5 incorrect time on videos

Has the issue been resolved? I have had the same thing with my GoPro 3 and now with GoPro hero 5