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Sightseer
Posts: 2

Re: Session 5 incorrect time on videos

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I finally figured out what the issue was at least with me.  It wasn't the GoPro, it was the Mac program, Photos.  The file information in the Finder window showed the right time but no matter what changes I tried the files would always come in at GMT and not my time zone.  When I opened the files in other programs (iMovie and Aperture) the file dates were fine.  

 

So I won't use Photos to pull in the files.  If you choose to do so then it's easy to edit the date/time under the 'Image' dropdown menu.

Tourist
Posts: 2

Re: Session 5 incorrect time on videos

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This isn't my issue, the videos are pulled in using the GoPro Quik Software only, and show the wrong when it displays it's gages.

Sightseer
Posts: 2

Re: Session 5 incorrect time on videos

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Mac or PC?  When you look in the Finder (Mac) or Explorer (PC) window does it show the incorrect time?  Did you pull it from a card reader or from the program itself?  When I read from the card in either my PC or MAC the Finder/Explorer information is correct.

 

In using the Quik software I couldn't find where the timestamp is listed, only the date.

 

 

Tourist
Posts: 4

Re: Session 5 incorrect time on videos

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Looks like GoPro metadata for videos is not supported by Apple Photos app.

Sightseer
Posts: 1

Re: Session 5 incorrect time on videos

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Hey, I'm having the same issue with my GoPro Hero 6. What I have realised is that my camera is adding the GMT+5:30 twice. What I mean is, if it's 12am at GMT, then instead of adding 5:30 once it adds it twice, so instead getting the time as 5:30am, I get it as 11am. This is really annoying, I have to change time everytime I import.
Tourist
Posts: 18

Re: Session 5 incorrect time on videos

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Get used to it. Gopro is not going to do anything. It does so from gopro 3’s launch day.

Sel it and get another one, if this bug is important for you. I did so!
Sightseer
Posts: 2

Re: Session 5 incorrect time on videos

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I still have the same issue on my new GoPro Hero 7. I am currently in Indochine time (+07:00 GMT) and I need to manually fix time on my videos by subtracting 7 hours from every video. Photos are fine. I am using GoPro Android app to get the videos from my camera to my phone.

Tourist
Posts: 18

Re: Session 5 incorrect time on videos

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Yep! They continue their legacy of the time bug also at the new generation!!!! Be sure THEY DONT CARE!!!
Thank god nowadays there are plenty of awesome choices from other manufacturers!
Highlighted
Tourist
Posts: 4

Re: Session 5 incorrect time on videos

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Same problem here,gopro hero 7 black + GoPro hero 4 black.  Spent hrs hrs on live chat with them re the 7 which they have agreed to replace but then I thought i’d Check the 4 and found the same issue so I wont be returning the camera at this stage, but please GoPro read this thread and fix this issue!!

Tourist
Posts: 18

Re: Session 5 incorrect time on videos

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There is not even the slightest possibility to fix the issue. They know it for all these years and they have NOT DONE ANYTHING and they will not do anything in the future. Even the cheapest chinese camera works fine. 

 

Imagine being at the beach with your children. You take dosens of photos with your mobile out of the water and some photos and wideos with your GoPro... Then you move all files to your mobile and... TaDa!!! The videos are at another time in the evening of the day, scattering all your photo library!!!

 

Thanks Gopro but, no, thanks.

Tourist
Posts: 3

Re: Session 5 incorrect time on videos

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Hi I have the same issue in NZ videos are created with wrong time by 13 hours which backs up what people are saying re the gmt time issue as we are 13 hours ahead of gmt,

Go pro claim not to know anything about this issue which I find appalling given how much information is on here !!!

i really appreaceate other people’s post as I thought I was going crazy.

GoPro 7 Black and IPhone X 

i have some tech reporter keen to publish my experience so I hope some publicity on this may get a result 

Sightseer
Posts: 2

Re: Session 5 incorrect time on videos

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@emmanouilk81544I understand your frustration and it is hardly acceptable keeping users in the dark regarding such issue. But I still feel that the most productive path forward here is to post additional information that might be useful to GoPro to track this problem down and fix it.

 

@nicedusk77405that is good and helpful information. So the problem is across Android and iPhone. At first I thought maybe the problem is after transfering the file. But since it is the same with Android and iPhone devices, it seems that GoPro itself captures the timestamp wrong on videos.

 

I also a week ago updated my GoPro 7 Black firmware to the latest 1.6.0 version but the problem persists.

Tourist
Posts: 18

Re: Session 5 incorrect time on videos

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@dvim this problem persists from the go Pro hero 3 ages and maybe earlier. I am sure go pro is fully aware of it. And they don’t care I thought all!
Search around this forum and just here you may find tens of such topics.
They know that when you transfer to the videos from the camera to your phone it changes back to GMT 0.

So the easiest way to get rid of the bug all these years is to buy a camera from another brand!!
Thank God now days you have tons of choices from perfect manufacturers so you won’t even have anything missing! Even the cheapest Chinese junk will transfer now days the photos and the videos at the perfect time!

Just think you are at the beach and you take some photos from your mobile and then you go dive and take the go Pro with you after swimming you decide to transfer the videos to your mobile phone just to realize that go pro will make a huge mess to your library that all these years you’re keeping at perfect form! This is really unacceptable AND THEY KNOW IT.
Tourist
Posts: 3

Re: Session 5 incorrect time on videos

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I agree with you ,

Had I known I would have stayed clear

just to confirm to others

 

I have the latest firmware 01.61

camera is gp 7 black

phone is IPhone X and IPhone 6

correct time is set on camera and on Sd card

correct time on photos

Videos on GP app have the incorrect time GMT time + 13 hours ( which is how many hours New Zealand is ahead of GMT)and therefore when uploaded will always be out of order 

 

Surely the simple solution would be that the original metadata set on the camera for videos not be changed by the go app ?

like they do for the photos?

 

Tourist
Posts: 18

Re: Session 5 incorrect time on videos

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Guys they dont CARE to fix it!! A pre graduate student could fix the bug!!!

I sold it half price and i ve got sony fdr x3000, a 2016 camera that has perfect colour accuracy, many accessories and mostly it transfers photos and bideos at the correct time!!