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Reply
Hiker
Posts: 21
Accepted Solution

Session 5: Both Red LED Showing after removing from charging

I had the camera charging and after about 5 hours was still indicating it was charging.  Removed the cable and the Red LED's won't turn off.  Currently the camera is very warm to the touch.  I'm guessing the camera will have to go into repair or replaced since it's only a couple of months old...  Good thing I keep the reciepts so I can check the exact date I bought it.


Accepted Solutions
GoPro
Posts: 3,924

Re: Session 5: Both Red LED Showing after removing from charging

Hi @tekbandit,

 

Sounds like that camera is freezing up. Give the steps in this article a try before reaching out to support: https://goo.gl/HyKA1j

 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
Backpacker
Posts: 362

Re: Session 5: Both Red LED Showing after removing from charging

@tekbandit

 

Sorry to hear you are having issues, what make, model, and size SD card are you using?  Have you tried removing it?

Hiker
Posts: 21

Re: Session 5: Both Red LED Showing after removing from charging

Session 5 with a 32 Gb mSD.  I did try to clear it after removing the mSD card.


@papajody wrote:

@tekbandit

 

Sorry to hear you are having issues, what make, model, and size SD card are you using?  Have you tried removing it?


 

Backpacker
Posts: 362

Re: Session 5: Both Red LED Showing after removing from charging


@tekbandit wrote:

Session 5 with a 32 Gb mSD.  I did try to clear it after removing the mSD card.

 



 

@tekbandit LOL... that's like saying: "I had a 12 ounce beer"

 

Was it a Corona, Bud, Sam Adams, Coors, or???

 

Who manufactured your card?

 

What model card? 

 

It can make a huge difference on how the camera performs!  ESPECIALLY at high res!

Hiker
Posts: 21

Re: Session 5: Both Red LED Showing after removing from charging

[ Edited ]

@papajody wrote:

@tekbandit wrote:

Session 5 with a 32 Gb mSD.  I did try to clear it after removing the mSD card.

 



 

@tekbandit LOL... that's like saying: "I had a 12 ounce beer"

 

Was it a Corona, Bud, Sam Adams, Coors, or???

 

Who manufactured your card?

 

What model card? 

 

It can make a huge difference on how the camera performs!  ESPECIALLY at high res!


Sorry, was late at night and just got off of work... The mSD is a SanDisk Extreme Plus.

I did remove the card and had to let it completely discharge since there was no way of turning if off.

GoPro
Posts: 3,924

Re: Session 5: Both Red LED Showing after removing from charging

Hi @tekbandit,

 

Sounds like that camera is freezing up. Give the steps in this article a try before reaching out to support: https://goo.gl/HyKA1j

 

Let us know how it goes!

 

Best,

Ryan

Hiker
Posts: 21

Re: Session 5: Both Red LED Showing after removing from charging

So far it seems ok...  charged without the mSD card, then added it back in and kept charging.  Was able to pull the video off the card...  

 

I'll run it for a couple days before saying with certainty that the issue is resolved and keep posting updates.

Backpacker
Posts: 362

Re: Session 5: Both Red LED Showing after removing from charging


@tekbandit wrote:

Sorry, was late at night and just got off of work... The mSD is a SanDisk Extreme Plus.

I did remove the card and had to let it completely discharge since there was no way of turning if off.

 

Sandisk Extreme Plus is on the approved list.  Try using the menu and formatting the SD card while in the camera... once you've transferred videos off the card!