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Tourist
Posts: 3

Serial number missing

[ New ]
Hello! I have an old hero3+ which I forgot the password and also the serial number under the battery is missing. I tried to recover the serial number from video but didn't work. What can I do to recover the serial number and reset the WiFi password? Thank you!

Accepted Solutions
GoPro
Posts: 20,756

Re: Serial number missing

[ New ]

@sergiuf1. We have sent you a sample serial number. Please check your Hub inbox. Thanks!

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GoPro
Posts: 20,756

Re: Serial number missing

[ New ]

Hello, @sergiuf1. When you go to the manual update page for the HERO3+, see if you can use the sample serial number displayed. Let us know how it goes. 

Tourist
Posts: 3

Re: Serial number missing

[ New ]

No, it doesn't work. The border for the serial number is red and I can't go forward

GoPro
Posts: 20,756

Re: Serial number missing

[ New ]

@sergiuf1. We have sent you a sample serial number. Please check your Hub inbox. Thanks!

Tourist
Posts: 3

Re: Serial number missing

[ New ]

Worked like a charm! Thank you very much!