Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

Sem áudio gopro Hero 6 Black

Olá, as minhas filmagens agora estão sem som. Antes o áudio funcionava normalmente. Agora quando aperto o botão superior para captura rápida de imagem/filmagem o som não sai.

Accepted Solutions
Highlighted
GoPro
Posts: 12,898

Re: Sem áudio gopro Hero 6 Black

Hi @jwilliam

 

If the same happens when the file is played back on the camera, there could be an issue on the recording itself.

What SD card are you using?

 

Please see if resetting the camera will helps.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/

Then, try to do some test recordings.


Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,898

Re: Sem áudio gopro Hero 6 Black

Hi @jwilliam

 

Does this happen when files are played back on your camera?

How about when transferred via the GoPro app or if saved to a computer?

See if adjusting the volume (camera/app) fixes this.

 

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: Sem áudio gopro Hero 6 Black

Hi, the audio does not work as much by viewing the footage on gopro as on other platforms.
Highlighted
GoPro
Posts: 12,898

Re: Sem áudio gopro Hero 6 Black

Hi @jwilliam

 

If the same happens when the file is played back on the camera, there could be an issue on the recording itself.

What SD card are you using?

 

Please see if resetting the camera will helps.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/

Then, try to do some test recordings.


Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Sem áudio gopro Hero 6 Black

Hello. I'll try to make these adjustments. thank you.
Highlighted
GoPro
Posts: 4,693

Re: Sem áudio gopro Hero 6 Black

Thank you, @jwilliam. Let us know how it goes. Feel free to post back if anything else comes up.