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Sightseer
Posts: 1
Accepted Solution

Seal failure !

At my latest use of my GoPro l used it at the sea with depths way above the 10m. Nevertheless water have entered the camera through the lateral port of cable connection and since then (yesterday) the camera has presented a series of malfunctioning (front screen won’t turn on, back led with signs of water and sometimes it won’t turn on at all).
Where can I have a technical support for my camera here in Brazil?

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GoPro
Posts: 11,579

Re: Seal failure !

Hello @spirymesa5064. Our Support team will be able to help you with the concern. Connect with them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you contact Support. Also have the proof of purchase, and photos showing the issue available for reference. Thanks!

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Highlighted
GoPro
Posts: 11,579

Re: Seal failure !

Hello @spirymesa5064. Our Support team will be able to help you with the concern. Connect with them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you contact Support. Also have the proof of purchase, and photos showing the issue available for reference. Thanks!