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Tourist
Posts: 8

Se me descarga sola la bateria

Holaaa , tengo un problema con mi Gopro hero 7 black, tiene 4 meses de comprada y se me descarga la batería estando apagada, pensando que era la cámara,cargue la batería al 100% y la saqué de la cámara...la coloque a la semana y tenía 85 %...debo llevarla a la garantía o es normal?
GoPro
Posts: 9,544

Re: Se me descarga sola la bateria

Hi @nazarenob4

 

Were you able to update your camera's software to version 1.80?

If you haven't yet, please proceed with the manual update.

https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 8

Re: Se me descarga sola la bateria

Siii lo actualice y el problema continua
Explorer
Posts: 11,688

Re: Se me descarga sola la bateria

The battery discharged outside of the camera 15% in approximately 7 days, correct? It's natural for lithium batteries to discharge when not used. This is safer for the battery. However, if you are noticing excessive battery discharge, like complete draining over night, then there may be an issue with the battery. If the battery is draining rapidly only while in the camera, then you may need to change your SD card, run a manual update, and factory reset the camera.