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Sightseer
Posts: 1

Se enciende y se apaga sola

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Hola, tengo GoPro hero 7Black recientemente, y al principio funcionaba correctamente, salvo que no se apagaba les azul frontal. El hecho es que estoy en Filipinas, y desde el.primer día que se apaga y se enciende sola. Tiene todas las actualizaciones vigentes en regla. Gracias

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GoPro
Posts: 18,747

Re: Se enciende y se apaga sola

[ New ]

Hello @calvinguer. We recommend doing a manual update even if the camera is already with the latest firmware. The manual update will help clear any possible error with the current installation. The steps below will guide you: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Feel free to post back for any other concerns or questions. 

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All Replies
GoPro
Posts: 18,747

Re: Se enciende y se apaga sola

[ New ]

Hello @calvinguer. We recommend doing a manual update even if the camera is already with the latest firmware. The manual update will help clear any possible error with the current installation. The steps below will guide you: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Feel free to post back for any other concerns or questions.