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Sightseer
Posts: 1

Se descarga en segundos y se apagó Gopro hero 5 black

Hola, les hago un consulta, tengo una gopro hero 5 black, la venía usando sin ningún problema tenía 60% de batería, estaba grabando y de repente bajo a 0% de batería y se apagó. La cargo durante varias horas, la prendo y arranca cerca del 50%, y en poco segundos empieza a bajar rápidamente 43%, 30%, 10% hasta llegar a 0% para apagarse.
No entiendo que paso, yo pensaba que quizás es algún problema de software, pero la verdad no sé qué hacer.
A alguien le pasó lo mismo, o sabe cuál es la solución?
Desde ya muchas gracias a todos.
GoPro
Posts: 2,901

Re: Se descarga en segundos y se apagó Gopro hero 5 black

Hi @adeptflash4043,
 

Thanks for reaching out. It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times.

 

In addition, Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .


Kind Regards,
Ann