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%3CLINGO-SUB%20id%3D%22lingo-sub-310391%22%20slang%3D%22es-ES%22%3EFreezes%20after%203%20seconds%20of%20recording%2C%20and%20sometimes%20turns%20on%20alone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310391%22%20slang%3D%22es-ES%22%3E%3CP%3EThe%20camera%20usually%20freezes%20after%203%20seconds%20of%20recording.%20Sometimes%20it%20also%20turns%20on%20by%20itself%20and%20stays%20blocked.%20Try%20to%20change%20memory%2C%20but%20not%20for%20those.%20What's%20going%20on%3F%3F%3F%20I%20have%20not%20spent%20more%20than%20%E2%82%AC%20400%20for%20this.%20I%20use%20it%20in%20an%20aquatic%20environment%20and%20I%20can%20not%20get%20the%20battery%20out%2C%20so%20it's%20like%20not%20carrying%20anything.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-310391%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314537%22%20slang%3D%22en-US%22%3ERe%3A%20Se%20congela%20a%20las%203%20segundos%20de%20grabacion%2C%20y%20a%20veces%20se%20enciende%20sola%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314537%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92651%22%20target%3D%22_blank%22%3E%40coolboost462%3C%2FA%3E.%26nbsp%3BIf%20a%20camera%20is%20freezing%20up%2C%20it%20is%20usually%20an%20indicator%20the%20camera's%20software%20needs%20to%20be%20updated%26nbsp%3Bor%20there%20is%20potentially%20an%26nbsp%3Bissue%26nbsp%3Bwith%20the%20microSD%20being%20used.%20You%20mentioned%20that%20you%20have%20already%20changed%20SD%20cards.%20Which%20SD%20cards%20have%20you%20used%20so%20far%3F%20Are%20they%20among%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Erecommended%20cards%3F%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20not%20done%20it%20yet%2C%20re-flash%20camera%20firmware%20following%20the%20steps%20below%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EUpdate%3C%2FA%3E%26nbsp%3Bpage%20and%20choose%20your%20HERO7%20camera.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22Other%20ways%20to%20update%22%20at%20the%20base%20of%20the%20page%2C%26nbsp%3Bclick%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EEnter%20your%20Serial%20Number%20and%20other%20requested%20information%2C%20click%20Next%20Step.%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Download%20Update.%22%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Click%20here%20to%20download%20firmware.%22%3C%2FLI%3E%0A%20%3CLI%3EFollow%20the%20steps%20on%20the%20screen%20for%20detailed%20instructions%20for%20your%20operating%20system.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EMake%20sure%20that%20the%20SD%20card%20is%20formatted%20prior%20to%20the%20update%26nbsp%3Bprocess%2C%20and%20that%20the%20camera%20is%20charged%20to%20at%20least%2050%25.%20We'd%20love%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Highlighted
Sightseer
Posts: 1
Accepted Solution

Se congela a las 3 segundos de grabacion, y a veces se enciende sola

La camara, habitualmente se congela a las 3 segundos de grabacion. A veces tambien se me enciende sola y se queda bloqueada. Probe a cambiar de memoria, pero ni por esas. Que es lo que pasa??? No me e gastado mas de 400 € para esto. La uso en un medio acuatico y no puedo andar sacando la bateria, asi que es como no llevar nada.


Accepted Solutions
GoPro
Posts: 7,857

Re: Se congela a las 3 segundos de grabacion, y a veces se enciende sola

Sorry to hear about the trouble, @coolboost462. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. You mentioned that you have already changed SD cards. Which SD cards have you used so far? Are they among the recommended cards?

 

If you have not done it yet, re-flash camera firmware following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the SD card is formatted prior to the update process, and that the camera is charged to at least 50%. We'd love to hear back from you. 

View solution in original post


All Replies
GoPro
Posts: 7,857

Re: Se congela a las 3 segundos de grabacion, y a veces se enciende sola

Sorry to hear about the trouble, @coolboost462. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. You mentioned that you have already changed SD cards. Which SD cards have you used so far? Are they among the recommended cards?

 

If you have not done it yet, re-flash camera firmware following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the SD card is formatted prior to the update process, and that the camera is charged to at least 50%. We'd love to hear back from you.