Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Se Descargo batería nueva

[ New ]
Ayer compre mi gopro hero 7 black, como indica en el manual coloque la batería, puse a cargar a un USB, tomo 2 horas para que se cargará completa, ahora la voy a usar y me encuentro con que la batería esta totalmente descargada. Alguien me puede ayudar.

Accepted Solutions
GoPro
Posts: 14,947

Re: Se Descargo batería nueva

[ New ]

Hi @rapidjump42617,

Sorry to hear about the trouble. Typically, battery discharging can be caused by noisy non-GoPro chargers. Using GoPro USB-C cable will help prevent this. 

 

In addition to this, it is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Should you still get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 14,947

Re: Se Descargo batería nueva

[ New ]

Hi @rapidjump42617,

Sorry to hear about the trouble. Typically, battery discharging can be caused by noisy non-GoPro chargers. Using GoPro USB-C cable will help prevent this. 

 

In addition to this, it is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Should you still get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann