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Tourist
Posts: 6
Accepted Solution

Sd card error

Hi pls help me. I was trying to transfer my videos and photos to my laptop for the 1st tym then suddenly my go pro says “sd card error”. When i checked the playback, all photos and videos were gone! I want to retrieve my photos and videos pls :’(

Accepted Solutions
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GoPro
Posts: 3,924

Re: Sd card error

hi @stacyglaize,

 

I am sorry to hear about the issues with those files. It may be that the SD card is corrupt. What SD Card are you using?

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Sd card error

Hey @stacyglaize,

 

What model of SanDisk card? Ultra, Extreme, ect. ?

 

Best,

Ryan

View solution in original post


All Replies
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GoPro
Posts: 3,924

Re: Sd card error

hi @stacyglaize,

 

I am sorry to hear about the issues with those files. It may be that the SD card is corrupt. What SD Card are you using?

 

Best,

Ryan

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Tourist
Posts: 6

Re: Sd card error

sandisk sd card 32gb 

Highlighted
Tourist
Posts: 6

Re: Sd card error

sandisk sd card 32gb ryan.

Thanks,
Glaize
Highlighted
GoPro
Posts: 3,924

Re: Sd card error

Hey @stacyglaize,

 

What model of SanDisk card? Ultra, Extreme, ect. ?

 

Best,

Ryan

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Tourist
Posts: 6

Re: Sd card error

Hello ryan,

It’s sandisk ultra 10.

Hoping,
Glaize
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Anonymous
Posts: 0

Re: Sd card error

Have you went to sandisk website, I know they use to have a program that would help recover your files from a corrupt sd card. It use to have a version you could download when you bought the sd cards. There are also alot of other programs you can find online to recover them. That's one of the reasons I started using Samsung 128 gb Pro + sd cards in my GoPro Cameras. 

 

http://www.lc-tech.com/pc/sandisk-rescuepro-and-rescuepro-deluxe/

 

Hopefully you can recover them with one of these programs.

Highlighted
Tourist
Posts: 6

Re: Sd card error

Thanks for the link @Anonymous will try this one. 

Hopefully i can recover all my files.

 

 

Glaize :)