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Sightseer
Posts: 1

Screen not working (even though display is turned on in settings)

Hi there, I got my GoPro Silver Hero4 around a year ago and have not used it more than 5 times and look after it very carefully!

 

The last time I used it was in July and I just went to turn it on and the screen is not working at all. I know that the camera itself is (as the front screen works and it seems I am able to take photos). It's not that the screen is turned off in the settings (tried that already). I also reset the camera but to no avail. I desperately need this to work for a trip I'm going on with my mum in 10 days (13th Nov) to Iceland. It's a trip of a lifetime doing some amazing things and I will be heartbroken if I am unable to use my GoPro properly...

 

I look forward to hearing from someone! Thanks

GoPro
Posts: 3,924

Re: Screen not working (even though display is turned on in settings)

Hi @luisachristir,

 

If you have not already you will need to get in touch with our Support Team. They may be able to help you out with that! https://gopro.com/help/PKBContactus

 

Cheers,

Ryan