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Sightseer
Posts: 1
Accepted Solution

Screen not working and overheating

Hi

I’ve had my Hero Black 5 for about 18months and it’s worked perfectly up until now...The problem started when it started to overheat for no reason, it wasn’t exposed to any high temperatures, dropped or anything like that, I was simply trying to record a surf session and it wasn’t working when attached to my board. I tried the reset and manual reset once out of the water. Both not working, it turns on but none of the screens working and then once it’s on it starts to over heat and the camera lense and front screen start to fog up. I only use gopro accessories to charge batteries and use recommended memory cards. I’m thinking it’s a hardware fault and keen to understand if i can get it repaired or replaced?

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GoPro
Posts: 15,313

Re: Screen not working and overheating

Hello @boldvista14041

 

Sorry to hear about the camera. We do not offer repair services, but reach out to our Support team so they can further assist you. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
Highlighted
GoPro
Posts: 15,313

Re: Screen not working and overheating

Hello @boldvista14041

 

Sorry to hear about the camera. We do not offer repair services, but reach out to our Support team so they can further assist you. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius