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Tourist
Posts: 2

Screen lights up but nothing appears on Screen (Hero5 Black)

Recently The screen on my Camera stop showing images, Video and stuff. it does light up but no images can be shown. i can't access my bluetooth, wireless settings. i don't know if my screen is broken or is it a like a wire disconnection. please help me out.   IMG_1313.JPG

IMG_1313.JPG
Nomad
Posts: 279

Re: Screen lights up but nothing appears on Screen (Hero5 Black)

Hello,

 

That's odd. I would recommend contacting Support about this issue. They can help you with these types of issues.

GoPro Community Manager
Posts: 5,853

Re: Screen lights up but nothing appears on Screen (Hero5 Black)

@ankitms14 - First step in this type of issue is to reinstall the firmware. I recommend doing a manual update since it's a very reliable way to get the firmware installed. Instructions on how to do a manual update can be found at https://gopro.com/update/hero5.

 

Thanks,

Jeff