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Sightseer
Posts: 1
Accepted Solution

Screen is showing install icon for hours.

Hello,

Today, I unboxed my GroPro Hero 7 Silver and followed the start up process. I got all the way to installing the update and my phone died in the middle of it. As of now, the white icon of the GoPro and a blinking arrow has been on my screen for hours. I have restarted the GoPro multiple times and tried to connect it to my computer without any luck. After restart (holding power button for 10 seconds) it returns to the same white icon. Please help! I'm already upset about buying this product :(

IMG_4918.jpg

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Nomad
Posts: 3,784

Re: Screen is showing install icon for hours.

Sorry to hear you've had bad luck with your camera, it is unfortunate that your phone died during the update which is probably what caused this.

The best solution for this is to try performing a manual update of your camera.  You can find full instructions on how to do that here:

 

https://gopro.com/update

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Highlighted
Nomad
Posts: 3,784

Re: Screen is showing install icon for hours.

Sorry to hear you've had bad luck with your camera, it is unfortunate that your phone died during the update which is probably what caused this.

The best solution for this is to try performing a manual update of your camera.  You can find full instructions on how to do that here:

 

https://gopro.com/update