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Reply
Tourist
Posts: 1

Screen doesn't work

I have a Gopro hero 5 black and I accidentally put my sd card between the battery slot and the sd slot. After I had taken it out, I realized that when it turned on the screen of the camera stayed black while the front screen did work. I think it has something to do with the fact that my sd card went in between the two slots and I have no idea how to fix it.

Nomad
Posts: 1,302

Re: Screen doesn't work

I believe what happens is that the SD card knocks loose the ribbon cable that connects to the screen.  You may want to try contacting GoPro support directly to see if they can help you out.

 

https://gopro.com/help/ContactUs

 

 

GoPro
Posts: 3,046

Re: Screen doesn't work

Sorry to hear about what happened, @loyalridge23417. GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. However, damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. You can find more information about GoPro Warranty here.

 

If you are located in the EU, please see our EU warranty page here.

 

That being said, please let our Support team know so they check other options they have to help out. You may reach them by phone or chat.