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Adventurer
Posts: 10,818

Re: Screen cracked (overheating?)

@jak2renegade    warranty covers most , and that was   what htey said on the battery and usb door, so the glass and front screen and lens are the others that are a one time  change out. 

Tourist
Posts: 5

Re: Screen cracked (overheating?)

They wanted a lot of pictures of the camera and protective casing that started making me feel not trust worthy, but they just wanted to check my story.
Adventurer
Posts: 10,818

Re: Screen cracked (overheating?)

U hear ya    they have to make sure,.  at their end. rather sending in and  getting decline  at the shop, they do it on the spot .

GoPro
Posts: 3,578

Re: Screen cracked (overheating?)

@jak2renegade, I'm glad you were able to get the replacement processed with our Support team. Feel free to post back if you have any further questions.