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Tourist
Posts: 5
Accepted Solution

Screen cracked (overheating?)

My screen cracked afted I guess the Gopro 7 black overheated. I have a protective glass on my screen and that isn’t damaged, so it has to be an internal problem. Is this under warranty??? It is only a few weeks old so I am pretty upset by this. I thought they were tough!

Accepted Solutions
GoPro
Posts: 3,611

Re: Screen cracked (overheating?)

[ Edited ]

@jak2renegade, GoPro products are guaranteed against manufacturing defects 1 year (2 years for EU) from the original date of purchase.

 

For further details, you can check this article: https://gopro.com/help/articles/block/Warranty-Information 

 

If you are located in the EU, please see our EU warranty page here: https://gopro.com/help/articles/block/Warranty-Information-EU 

 

Please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.

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Adventurer
Posts: 10,867

Re: Screen cracked (overheating?)

they are tough. call gopro.com/contactus chat or call.  Could the screen protector keep the heat in to  cause the issue?  Wil lthey replace it, is it under the warranty, or purchase policy ony you can find that out by calling?

 

Tourist
Posts: 5

Re: Screen cracked (overheating?)

Thank you Fishycomics for your fast reply. I hope they will replace it. Or this will be my first and last Gopro
Adventurer
Posts: 10,867

Re: Screen cracked (overheating?)

GoPro loves using the word Options?   and they want you to speak or chat with the Support team. I am sure they will make good. just let us know after you call or chat with them, that  will take a few minutes to an hour.

 

https://gopro.com/help/ContactUs

GoPro
Posts: 3,611

Re: Screen cracked (overheating?)

[ Edited ]

@jak2renegade, GoPro products are guaranteed against manufacturing defects 1 year (2 years for EU) from the original date of purchase.

 

For further details, you can check this article: https://gopro.com/help/articles/block/Warranty-Information 

 

If you are located in the EU, please see our EU warranty page here: https://gopro.com/help/articles/block/Warranty-Information-EU 

 

Please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.

Tourist
Posts: 5

Re: Screen cracked (overheating?)

Thanks to all. I contacted Gopro support chat and they will replace it. I love the 7 Black, so it would have been a hell for me if they didn’t. I’m a neurotic and everything has to be in perfect condition. Thanks again Gopro
Adventurer
Posts: 10,867

Re: Screen cracked (overheating?)

great to hear        happy to helpedout and never know what gopro  can do, did htey say it was a one time change out on the screen only?

Tourist
Posts: 5

Re: Screen cracked (overheating?)

@fishycomics Thank you. And yes, they did. How did you know?