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Tourist
Posts: 2

Screen LCD Gopro hero 5 black

Hi, I bought my camera Gopro hero 5 black by Mercado libre Argentina five months ago. 27 december de LCD screen stopped working. I could turn on the camera and take pictures. But I could not see anything. The camera is still in guarantee. Thank you.
GoPro
Posts: 5,021

Re: Screen LCD Gopro hero 5 black

 

Hi @foggystorm28166

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Screen LCD Gopro hero 5 black

Hi, i tried it but the camera still doesnt work. What should i do?
Thanks.
GoPro
Posts: 5,021

Re: Screen LCD Gopro hero 5 black

 

Thanks for trying @foggystorm28166

The best path forward is to contact our Support Team to check on  your options.

Please let them know of the troubleshooting steps taken.

Have your serial number and proof of purchase ready.

 

Regards!

Ej