01-07-2019 09:49 AM
01-07-2019 12:33 PM
Please go over these steps to try to correct the issue:
1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.
Let us know how it goes.
You may also reach out to our Support Team for further assistance.
01-10-2019 02:47 PM
Thanks for trying @foggystorm28166
The best path forward is to contact our Support Team to check on your options.
Please let them know of the troubleshooting steps taken.
Have your serial number and proof of purchase ready.