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%3CLINGO-SUB%20id%3D%22lingo-sub-277762%22%20slang%3D%22en-US%22%3EScreen%20Is%20Black%20Go-Pro%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-277762%22%20slang%3D%22en-US%22%3EHi%20i%20just%20got%20my%20go-pro%20for%20christmas%20and%20it%20didn%E2%80%99t%20come%20with%20an%20SD%20card.%20so%20as%20a%20normal%20person%20i%20went%20out%20and%20got%20one%20a%20day%20later.%20As%20i%20put%20it%20in%20the%20slot.%20i%20accidentally%20placed%20it%20in%20the%20wrong%20slot.%20and%20i%20pulled%20it%20then%20placed%20it%20in%20the%20right%20slot%20and%20heard%20the%20clicky%20sound.%20BUT%20now%20my%20screen%20is%20black%20and%20I%20can%E2%80%99t%20see%20anything.%20BUT%20i%20can%20still%20record%20and%20take%20pictures%20but%20i%20cant%20see.%20could%20you%20please%20help%20me!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-277762%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278141%22%20slang%3D%22en-US%22%3ERe%3A%20Screen%20Is%20Black%20Go-Pro%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278141%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84597%22%20target%3D%22_blank%22%3E%40swiftoasis70401%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheck%20to%20ensure%20that%20the%20SD%20card%20is%20not%20inserted%20between%20the%20SD%20card%20slot%20and%20the%20battery%20as%20this%20can%20put%20pressure%20on%20the%20back%20of%20the%20touch%20display.%3C%2FP%3E%0A%0A%3CP%3ETake%20the%20SD%20card%20out%20then%20try%20to%20turn%20the%20camera%20on.%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20try%20a%20manual%20update%20through%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3EIf%20all%20else%20fails%2C%20you%20may%20refer%20to%20the%20same%20store%2Fchannel%20you%20got%20the%20camera%20from.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Screen Is Black Go-Pro Hero 7

Hi i just got my go-pro for christmas and it didn’t come with an SD card. so as a normal person i went out and got one a day later. As i put it in the slot. i accidentally placed it in the wrong slot. and i pulled it then placed it in the right slot and heard the clicky sound. BUT now my screen is black and I can’t see anything. BUT i can still record and take pictures but i cant see. could you please help me!

Accepted Solutions
GoPro
Posts: 9,544

Re: Screen Is Black Go-Pro Hero 7

 

Hi @swiftoasis70401

 

Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

Take the SD card out then try to turn the camera on.

If it's still the same, try a manual update through this link.

If all else fails, you may refer to the same store/channel you got the camera from.

 

Let us know how it goes.

 

Thanks!
Ej

 

View solution in original post


All Replies
GoPro
Posts: 9,544

Re: Screen Is Black Go-Pro Hero 7

 

Hi @swiftoasis70401

 

Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

Take the SD card out then try to turn the camera on.

If it's still the same, try a manual update through this link.

If all else fails, you may refer to the same store/channel you got the camera from.

 

Let us know how it goes.

 

Thanks!
Ej