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Hiker
Posts: 11

Re: Salt water went inside my Hero 5

Hi guys! Just got back from chatting with a live agent from gopro. It took a while before I got through but I did. It really helps to be patient with their chat support. 

Anyways, after I get to process the RMA, they agreed to have my camera shipped to their warehouse. Yey! That's a win! Does any one know if it's for sure that you will get a replacement after that? 

Adventurer
Posts: 10,928

Re: Salt water went inside my Hero 5

[ Edited ]

Sounded like you forgot to ask them that question.

 

you got an RMA, you ship  they will ship out  if in stock will take from start to finish about a few weeks. holidays   and postal serives can delay things if closed etc....  good luck  remember to  only ship your cam  nothing else take your sd card bat everything out

Hiker
Posts: 11

Re: Salt water went inside my Hero 5

LOL. Yeah I did! But at least I got the RMA so I think this is for sure. 

Adventurer
Posts: 10,928

Re: Salt water went inside my Hero 5

All you now, follow those instructions, getto the mail carrier and protect your investment good  for you

Tourist
Posts: 8

Re: Salt water went inside my Hero 5

Mine have been replaced 3x already. This will be the 4th one. 😭 I think theyre replacing it with a refurbished one.

@hanprio just follow the instructions then you need to pay 185 pesos. ☺️
Hiker
Posts: 11

Re: Salt water went inside my Hero 5

[ Edited ]

@sampadillaaa Oh no that's sad. But that's good news that they do replace it. I've seen here that HERO5 has many issues.

Tourist
Posts: 8

Re: Salt water went inside my Hero 5

Yes. 😢 Waited and was so excited for this camera to come out. Super hassle. Now i need to buy a new battery. Because they wont be replacing it. 😭😭😭
Adventurer
Posts: 10,928

Re: Salt water went inside my Hero 5

better to buy a new battery the na new camera right?>