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Explorer
Posts: 12,393

Re: Salt water went inside my Hero 5

I don't believe there is an international number for the Philippines but you will be able to contact them through Chat. The hours are PST. It's Labor Day in the USA so they are most likely closed today.
Business Hours:

Sun: 07:00 AM - 04:00 PM
M: 06:00 AM - 06:00 PM
T: 06:00 AM - 06:00 PM
W: 06:00 AM - 06:00 PM
Th: 06:00 AM - 06:00 PM
F: 06:00 AM - 06:00 PM
S: 07:00 AM - 04:00 PM
Pacific Standard Time
https://gopro.com/help/PKBContactus
Adventurer
Posts: 10,843

Re: Salt water went inside my Hero 5

Its funny how we can purchase a camera at gopro.com via online but not get to an email through that?  

Explorer
Posts: 12,393

Re: Salt water went inside my Hero 5

Probably because purchases are automated but customer service requires a human to interact.
Adventurer
Posts: 10,843

Re: Salt water went inside my Hero 5

https://gopro.com/connect

 

Where I start. if asked it gets read, if asked,  

Tourist
Posts: 8

Re: Salt water went inside my Hero 5

I waas able to contact them the other day. Patience is a virtue. Hahahah.

The good news is theyre going to replace the camera. 👍🏻
The bad news is battery not included. Due to shipping chuchu. 👎🏻
Sightseer
Posts: 2

Re: Salt water went inside my Hero 5

Good for you!
Adventurer
Posts: 10,843

Re: Salt water went inside my Hero 5

good news you keep everything but the  camera

 

 at least you got a new  camera coming right?

Hiker
Posts: 11

Re: Salt water went inside my Hero 5

That's great news! Very happy for you. This gives me hope for mine.