Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-50837%22%20slang%3D%22en-US%22%3ESalt%20water%20damage%20for%20HERO5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50837%22%20slang%3D%22en-US%22%3EI'm%20from%20Philippines%20and%20looking%20for%20authorized%20service%20center%20here%20who%20could%20fix%20my%20Hero5%2C%20where%20salt%20water%20leaked%20in.%20Please%20let%20me%20know%20where%20i%20could%20find%20here%20so%20i%20can%20bring%20it%20as%20soon%20as%20possible%20so%20i%20can%20still%20use%20it%20while%20the%20damage%20is%20not%20yet%20getting%20worse.%20Thanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50837%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50844%22%20slang%3D%22en-US%22%3ERe%3A%20Salt%20water%20damage%20for%20HERO5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50844%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29385%22%20target%3D%22_blank%22%3E%40johnreyg7227%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20the%20water%20damage%20to%20the%20camera.%20For%20water%20damage%20cases%20you%20are%20going%20to%20want%20to%20reach%20out%20to%20support%20directly%20to%20see%20if%20there%20is%20anything%20that%20they%20can%20do.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50977%22%20slang%3D%22en-US%22%3ERe%3A%20Salt%20water%20damage%20for%20HERO5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50977%22%20slang%3D%22en-US%22%3E%3CP%3EHi%40ryanv12566%20%2C%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EI%20tried%20reaching%20your%20Chat%20support%20but%20i%20cant%20access...%20It's%20always%20busy.%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-catsad%22%20id%3D%22catsad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_cat-sad.png%22%20alt%3D%22Cat%20Sad%22%20title%3D%22Cat%20Sad%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50980%22%20slang%3D%22en-US%22%3ERe%3A%20Salt%20water%20damage%20for%20HERO5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50980%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29471%22%3E%40spiryridge64043%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20chat%20is%20busy%20try%20giving%20us%20a%20call.%20Support%20is%20experiencing%20a%20very%20high%20volume%20so%20hang%20in%20there.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Salt water damage for HERO5

I'm from Philippines and looking for authorized service center here who could fix my Hero5, where salt water leaked in. Please let me know where i could find here so i can bring it as soon as possible so i can still use it while the damage is not yet getting worse. Thanks.

Accepted Solutions
GoPro
Posts: 3,924

Re: Salt water damage for HERO5

Hi @johnreyg7227,

 

I am sorry to hear about the water damage to the camera. For water damage cases you are going to want to reach out to support directly to see if there is anything that they can do. https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Salt water damage for HERO5

Hi @johnreyg7227,

 

I am sorry to hear about the water damage to the camera. For water damage cases you are going to want to reach out to support directly to see if there is anything that they can do. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Highlighted
Tourist
Posts: 2

Re: Salt water damage for HERO5

Hi@ryanv12566 ,

I tried reaching your Chat support but i cant access... It's always busy. Cat Sad

GoPro
Posts: 3,924

Re: Salt water damage for HERO5

Hi @spiryridge64043,

 

If chat is busy try giving us a call. Support is experiencing a very high volume so hang in there. https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan