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Tourist
Posts: 2

Sad with the black 7

Good morning folks, I would like to say that I have used gopro since hero2, I had hero 3 and 4 black and I always found it to be excellent and exceeded my expectations. 27 days ago I bought hero7 black, I updated it as soon as I received it and of course, some problems appeared that I could solve here in the forum, but today I downloaded the last update, and one more disappointment, the camera is getting very hot and while using video, the screen keeps flashing, for me the black7 has everything to be an excellent camera, but I'm changing my opinion, I want another new one without updates or my money back, how should I proceed?
GoPro
Posts: 10,603

Re: Sad with the black 7

 

Hi @stoutriver72483

 

Sorry for any troubles caused.

Please refer to the same store/channel you purchased the camera from.

 

You may also reach out to our Support Team by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej