05-14-2018 11:22 PM - last edited on 05-15-2018 02:36 PM by aragon1006
My HERO5 BLACK just turned 1 year and suprisingly only now I have started to face these 2 new problems for the week few days. There has been no change to settings or sd card and everthing thing else remains the same as it was earlier.
Problem 1. SUPER FAST BATTERY DRAIN WHETHER ON OR OFF - Note I have 2 orignal Gopro Batteries and this problem is happening when I use both batteries. If I leave a fully charged battery inside the GoPro for a night, I will be completely drained next morning. This is abnormal and has never happened before.
Problem 2. UNABLE RECORD RECORD AUDIO EXTERNALLY WITH MIC ADAPTER - My GoPro mic adapter was working perfect with my lapel mic recording audio externally but now along the battery drain I am experience the issue. The Gopro can record audio from the internal inbuilt mic but no audio from external mic.
Troubleshooting already done.
* Done a factory reset - No go.
* Updated Software to V2.60 - No go.
* Changed SD cards - No go
* I always shoot in 1080P only.
* Tried multiple times with fully charged batteries but same issues prevails - No Go
* Tried to reach GoPro Customer Service in India - Realized there is no such thing. Chat does not work. Phones dont work. No email. Looks like company staff are behind an iron curtain. No Go
I am a handicapped YouTuber now - Any help will be greatly appreciated. My email - firstname.lastname@example.org
05-15-2018 02:35 PM
Thank you for going through the steps in isolating the issue. It looks like the issue can be on the unit already. A replacement unit is the next step towards the issue. However, since you mentioned that the camera just turned one year, let our Support Team see what they can do to extend our help.
Regarding the audio issue, please see the special note listed here.
The Support Team's number for India should be available from 12:30pm to 9:30pm IST.
If initiating a chat session, please take note of their opening hours: Monday to Friday 8am-5pm (GMT+01:00) Western European Summer Time (Europe/Lisbon).