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%3CLINGO-SUB%20id%3D%22lingo-sub-69858%22%20slang%3D%22en-US%22%3E%5BSOLVED%5D%20Hero%204%20Session%20not%20recognized%20USB%20connection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69858%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Ejust%20here%20to%20provide%20you%20with%20instructions%20on%20how%20I%20fixed%20mine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3E%3CSTRONG%3EProblem%3A%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%3CP%3EWINDOWS%2010%20with%20latest%20updates.%3C%2FP%3E%3CP%3E%26nbsp%3BI%20connect%20my%20camera%20to%20the%20PC%2C%20I%20can%20see%20the%20USB%20icon%20show%20up%20on%20the%20camera%2C%20I%20can%20hear%20the%20USB%20connecting%20sound%20on%20the%20PC%20and%20then%20immediately%20I%20hear%20the%20USB%20disconnection%20sound%20on%20the%20PC.%20My%20camera%20does%20not%20connect.%3C%2FP%3E%3CP%3EI%20tried%204%20different%20USB%20cables%2C%20powered%20USB%20hubs%2C%20and%20all%20my%20USB%20ports%20on%20the%20laptop%20and%20monitor%20with%20no%20success.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EIn%20the%20Error%20Log%2C%20I%20can%20see%204%20informational%20entries%3A%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E1.%20Device%20USB%5CVID_2672%26amp%3BPID_000F%5CC3141328133978%20requires%20further%20installation.%3C%2FP%3E%3CP%3E2.%20Driver%20Management%20has%20concluded%20the%20process%20to%20add%20Service%20WUDFWpdMtp%20for%20Device%20Instance%20ID%20USB%5CVID_2672%26amp%3BPID_000F%5CC3141328133978%20with%20the%20following%20status%3A%200.%3C%2FP%3E%3CP%3E3.%20Driver%20Management%20has%20concluded%20the%20process%20to%20add%20Service%20WinUsb%20for%20Device%20Instance%20ID%20USB%5CVID_2672%26amp%3BPID_000F%5CC3141328133978%20with%20the%20following%20status%3A%200.%3C%2FP%3E%3CP%3E4.%20Driver%20Management%20concluded%20the%20process%20to%20install%20driver%20wpdmtp.inf_amd64_7c31a5771ff7b07b%5Cwpdmtp.inf%20for%20Device%20Instance%20ID%20USB%5CVID_2672%26amp%3BPID_000F%5CC3141328133978%20with%20the%20following%20status%3A%200x0.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3E%3CEM%3ESo%20it%20is%20a%20driver%20issue.%20The%20driver%20cannot%20be%20installed.%3C%2FEM%3E%3C%2FU%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3E%3CSTRONG%3ESOLUTION%3A%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%3CP%3EIn%20device%20manager%2C%20when%20connecting%20the%20camera%2C%20I%20see%20the%20list%20of%20devices%20refreshing%20rapidly.%20I%20noticed%20an%20MTP*******%20named%20device%20flash%20by%20and%20disappear.%3C%2FP%3E%3CP%3ESo%20I%20clicked%20'view%20hidden%20devices'%20and%20sure%20enough%20it%20was%20there%20under%20the%20section%20'Portable%20devices'.%3C%2FP%3E%3CP%3EI%20right-clicked%20it%20and%20clicked%20on%20uninstall.%3C%2FP%3E%3CP%3EI%20then%20reconnected%20the%20camera%20by%20clicking%20the%20menu%20button%2C%20hoping%20that%20the%20correct%20device%20driver%20would%20now%20be%20installed.%3C%2FP%3E%3CP%3EThe%20USB%20connection%20sound%20was%20heard%20and%20the%20device%20was%20now%20recognized%20as%20%22Hero%20Session%22%20or%20%22Hero%204%20Session%22%20(one%20or%20the%20other).%3C%2FP%3E%3CP%3EHowever%20it%20was%20still%20not%20being%20recognized.%20Checking%20its%20properties%20in%20device%20manager%20was%20showing%20that%20no%20drivers%20were%20installed%20for%20this%20device.%3C%2FP%3E%3CP%3ESo%20in%20device%20properties%2C%20I%20clicked%20on%20'update%20driver%2Fbrose%20my%20computer%20for%20driver%20software%2Flet%20me%20pick%20from%20a%20list'%20and%20double%20clicked%20on%20'show%20all%20devices'%20at%20the%20top%20of%20this%20list.%20The%20next%20page%2C%20showed%20me%201%20entry%20called%20'MTP%20USB%20Device'.%20When%20I%20chose%20it%20and%20clicked%20'next'%20a%20device%20driver%20was%20finally%20installed%20and%20the%20device%20was%20named%20%3CSPAN%3E'MTP%20USB%20Device'%20(i%20think).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20when%20I%20clicked%20the%20'menu'%20button%20on%20the%20camera%2C%20the%20usb%20connected%20properly%20and%20a%20pop-up%20was%20seen%20in%20the%20bottom%20right%20corner%20of%20my%20desktop%2C%20for%20the%20first%20time%20'Hero%204%20Session%20-%20Select%20what%20happens%26nbsp%3Bwith%20this%20device'%20to%20which%20I%20chose%20to%20open%20explorer%20and%20view%20the%20files!%20The%20device%20in%20device%20manager%20was%20now%20changed%20to%20'HERO4%20Session'.%3C%2FP%3E%3CP%3EFurthermore%2C%20this%20device%20appears%20now%20in%20my%20explorer%20list%20of%20devices%20(under%20'this%20PC')%20and%20I%20can%20see%26nbsp%3Bits%20external%20memory%20directly%20from%20explorer%20without%20any%20need%20for%20the%20Quik%20application.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EConnecting%20the%20camera%20now%20never%20fails%20and%20I%20do%20not%20need%20any%20special%20software%20to%20access%20it.%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ECASE%20CLOSED%20-%20PROBLEM%20SOLVED%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20this%20helps%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22ling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Tourist
Posts: 1

[SOLVED] Hero 4 Session not recognized USB connection

Hi,

just here to provide you with instructions on how I fixed mine.

 

Problem:

WINDOWS 10 with latest updates.

 I connect my camera to the PC, I can see the USB icon show up on the camera, I can hear the USB connecting sound on the PC and then immediately I hear the USB disconnection sound on the PC. My camera does not connect.

I tried 4 different USB cables, powered USB hubs, and all my USB ports on the laptop and monitor with no success.

 

In the Error Log, I can see 4 informational entries:

1. Device USB\VID_2672&PID_000F\C3141328133978 requires further installation.

2. Driver Management has concluded the process to add Service WUDFWpdMtp for Device Instance ID USB\VID_2672&PID_000F\C3141328133978 with the following status: 0.

3. Driver Management has concluded the process to add Service WinUsb for Device Instance ID USB\VID_2672&PID_000F\C3141328133978 with the following status: 0.

4. Driver Management concluded the process to install driver wpdmtp.inf_amd64_7c31a5771ff7b07b\wpdmtp.inf for Device Instance ID USB\VID_2672&PID_000F\C3141328133978 with the following status: 0x0.

 

So it is a driver issue. The driver cannot be installed.

 

SOLUTION:

In device manager, when connecting the camera, I see the list of devices refreshing rapidly. I noticed an MTP******* named device flash by and disappear.

So I clicked 'view hidden devices' and sure enough it was there under the section 'Portable devices'.

I right-clicked it and clicked on uninstall.

I then reconnected the camera by clicking the menu button, hoping that the correct device driver would now be installed.

The USB connection sound was heard and the device was now recognized as "Hero Session" or "Hero 4 Session" (one or the other).

However it was still not being recognized. Checking its properties in device manager was showing that no drivers were installed for this device.

So in device properties, I clicked on 'update driver/brose my computer for driver software/let me pick from a list' and double clicked on 'show all devices' at the top of this list. The next page, showed me 1 entry called 'MTP USB Device'. When I chose it and clicked 'next' a device driver was finally installed and the device was named 'MTP USB Device' (i think).

 

Now when I clicked the 'menu' button on the camera, the usb connected properly and a pop-up was seen in the bottom right corner of my desktop, for the first time 'Hero 4 Session - Select what happens with this device' to which I chose to open explorer and view the files! The device in device manager was now changed to 'HERO4 Session'.

Furthermore, this device appears now in my explorer list of devices (under 'this PC') and I can see its external memory directly from explorer without any need for the Quik application.

 

Connecting the camera now never fails and I do not need any special software to access it.

CASE CLOSED - PROBLEM SOLVED

 

Hope this helps you.