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Sightseer
Posts: 2
Accepted Solution

SN registration problem

My perfectly legible 14 digit SN is reported as invalid when trying to register my Hero4 Black device. What should I do?


Accepted Solutions
Highlighted
Sightseer
Posts: 2

Re: SN registration problem

I'm in My GoPro Account.

It was a Duh! moment. I was sure my camera was a Hero4 Black but it turns out it's a Silver.

Once selecting the right camera everything works ok and I was able to update the SW.

I'm all set now. Thanks!

 

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GoPro
Posts: 3,924

Re: SN registration problem

Hi @rogerw7247,

 

Where are you trying to register your HERO4?

 

Best,

Ryan

Highlighted
Sightseer
Posts: 2

Re: SN registration problem

I'm in My GoPro Account.

It was a Duh! moment. I was sure my camera was a Hero4 Black but it turns out it's a Silver.

Once selecting the right camera everything works ok and I was able to update the SW.

I'm all set now. Thanks!