SD card stuck in wrong slot of new hero 7 [ New ]

[kevinw6676]

I have just opened my new hero 7 and using the (very limited) set up guide that came with it, I have managed to get the sd card stuck. I put the battery in first, then slid the sd card into the slot. Turned out the WRONG slot right next to the correct sd card slot. Serious design fault! Now it won’t budge. Tried tweezers but it is stuck fast. Help please!!

[jayr3438]

Hi @kevinw6676,

It would be best to contact our customer support team via phone or chat.

They can help you with that.

https://gopro.com/help/ContactUs

Regards,

-Jay 

[kevinw6676]

Thanks, I am in the U.K. and support is now closed until tomorrow. Very disappointed. Really looking forward to getting set up. This appears to be quite a common fault. I think it is a design issue, and instructions could be a lot clearer. I hope they will be able to help.

[jayr3438]

Hi @kevinw6676,

Please try to change your country or region to United States - English.

It's located on the upper right hand corner of the screen. 

Once you're now on US GoPro Site please try to contact us through chat. 

Regards,

-Jay 

[kevinw6676]

I am on mobile site and cannot see how to do that? I will ring U.K. number tomorrow.